Lily Cruz
Forestburgh,NY
Summary
Dedicated and dependable hospitality professional with 12+ years of experience creating welcoming, clean, and positive spaces for guests and clients in a variety of environments. Always aiming to ensure comfort, safety, and satisfaction by maintaining high cleanliness standards with dedication and integrity. Known for delivering attentive and exceptional sanitary services while building positive connections with guests. Seeking to contribute hospitality and quality support to a collaborative and caring work environment.
Overview
14
14
years of professional experience
Work History
Residential Cleaning
Avivia and Heshe
05.2026 - Current
- Performed detailed dusting, vacuuming, and mopping across residential spaces with consistent attention to cleanliness standards.
- Sanitized kitchens and bathrooms using safe cleaning products and proper surface-specific techniques.
- Restocked cleaning supplies and reported shortages to maintain uninterrupted daily service.
- Managed laundry tasks, including washing, folding, and organizing linens for occupied units.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
Front Desk Clerk
Inn at Monticello
12.2023 - 08.2025
- Greeted guests warmly, fostering a friendly, welcoming atmosphere throughout their stay
- Assisted guests with questions, local information, and special requests to enhance their stay
- Assisted guests with inquiries and provided local information and special requests to enhance overall experience
- Maintained a clean, organized, and inviting front desk and lobby area at all times
- Handled payments and maintained accurate guest records
- Addressed guest concerns promptly and positively, ensuring a high level of satisfaction
- Greeted guests, processed check-ins and check-outs, and resolved front desk inquiries with professionalism.
Salon Assistant /Housekeeper
Serenity Touch Salon
03.2022 - 01.2023
- Maintained high cleanliness standards by sanitizing tools, stations, and common areas
- Kept the salon organized, tidy, and visually inviting
- Supported team members by preparing clean, ready-to-use workstations
- Built positive relationships with clients by ensuring comfort and satisfaction
- Took photos /videos as needed for salon social media
- Managed appointment support tasks, including scheduling updates and client check-in coordination.
- Cash handling client payments with register
Housekeeper
Villa Roma Resort & Conference Center
10.2012 - 08.2018
- Maintained guest rooms and shared spaces to ensure optimal cleanliness and presentation for guest satisfaction
- Sanitized and organized all areas to create a welcoming environment for guests
- Responded to guest requests promptly and courteously
- Trained new staff on cleaning procedures and maintaining quality standards
- Conducted inspections and reported any maintenance concerns
Salon Assistant/Housekeeper
Serenity Touch Salon
06.2015 - 04.2017
- Created a warm, relaxing, and welcoming environment for all clients
- Communicated with clients in person and over the phone with professionalism and positivity
- Maintained high cleanliness standards by sanitizing tools, stations, and common areas
- Kept the salon organized, tidy, and visually inviting
- Prepared clean, ready-to-use workstations to enable efficient team operations
- Ensured client comfort and satisfaction to foster positive relationships
Education
GED -
Aztec Learning
OnlineSkills
- High-Quality sanitation standards
- Deep cleaning expertise
- Chemical handling
- Guest relations
- Service excellence
- Front Desk Operations
- Appointment Scheduling
- Cash handling
- Attention to Detail
- Conflict Resolution
- Teamwork and collaboration
- Independent Work
- Administrative Support
Timeline
Residential Cleaning
Avivia and Heshe
05.2026 - Current
Front Desk Clerk
Inn at Monticello
12.2023 - 08.2025
Salon Assistant /Housekeeper
Serenity Touch Salon
03.2022 - 01.2023
Salon Assistant/Housekeeper
Serenity Touch Salon
06.2015 - 04.2017
Housekeeper
Villa Roma Resort & Conference Center
10.2012 - 08.2018
GED -
Aztec Learning