Tammy Robinson
York,PA
Summary
Dedicated professional with extensive experience in residential cleaning and as a Certified Nursing Assistant at Wellspan Rehabilitation. Known for exceptional customer service and quality assurance, I excel in multitasking and organization. My commitment to maintaining hygienic environments and building strong client relationships has consistently enhanced client satisfaction and trust. I take great pride in anything i do and strive to give my all. I absolutely enjoy people and excel with my communication skills. I am always ready to learn new things. Most importantly Im known for my punctuality, consistency, and ability to handle responsibilities independently. I actively seek opportunities for professional development, embrace feedback, and continuously work to improve my skills, demonstrating a strong growth mindset in every role I undertake. incredibly reliable and eager to grow.
Overview
14
14
years of professional experience
Work History
Residential Cleaning
Self-employeed
York, PA
09.2020 - Current
- Cleaned residential kitchens, bathrooms, and living areas using industry-standard supplies and disinfectants.
- Organized cleaning schedules to maintain consistent service quality across recurring client homes.
- Sanitized high-touch surfaces, floors, and fixtures to support safe, hygienic living spaces.
- Prioritized tasks efficiently to complete deep cleans, move-outs, and routine maintenance on schedule.
- Built a amazing relationship with my customers that developed trust and respect to complete other duties like dog sitting or other house hold work out side of my job title.
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Used time management and efficient cleaning methods to meet deadlines.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times,
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hang, cleaned and rehung draperies to maintain freshness.
Certified Nursing Assistant
Wellspan Rehabilitation
25 Monument Rd York Pa
05.2012 - 08.2020
- Assisted rehabilitation residents with bathing, dressing, grooming, and daily living support.
- Monitored vital signs and reported condition changes to nursing staff promptly.
- Supported safe transfers, ambulation, and repositioning using gait belts and mobility aids.
- Documented care activities accurately in patient records and shift notes.
- Trained new employees including all staff at any level of degree on protocol for safe patient handling classes.
- Trained new hires to complete the role as a certified Nursing assistant.
- Managed a level of education yearly that allowed me to do a work flow pilot to bring new ideas to improve our facility as a whole.
- Collaborated with nurses and therapy teams to reinforce care plans and restorative goals.
- provided Lift training to all staff on proper body mechanics and safety to operate machines to transfer patients safely.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
Education
High School Diploma -
Red Lion Area Senior High School
200 Horace Mann Ave Red Lion05-2000
Skills
- Residential cleaning
- Multitasking and organization
- Cleaning and organizing
- Appliance cleaning
- Bathroom sanitation
- Kitchen cleaning
- Deep cleaning expertise
- Amazing customer service skills
- Quality assurance
- Eco-friendly cleaning
- Mopping and sweeping
- Detail-oriented
- Excellent oral and written communication
- Physically strong
- Safety protocols
- Infection control
- Staff training
- Building maintenance
- Budget control
- Customer feedback management
- Super friendly love to learn new things and help other
- customer service focused in providing and meeting all needs
- Exceptional time management skills
- building a schedule that meets customers needs
Timeline
Residential Cleaning
Self-employeed
09.2020 - Current
Certified Nursing Assistant
Wellspan Rehabilitation
05.2012 - 08.2020
High School Diploma -
Red Lion Area Senior High School