Lily Davis
Springfield,OR
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Food and Consumables Team Lead
Walmart
West Lebanon, NH
02.2024 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Front End Mana
Walmart
West Lebanon, New
10.2022 - 02.2024
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Provided guidance and assistance to new hires during the onboarding process.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
Online Personal Shopper
Walmart
West Lebanon, NH
06.2022 - 10.2022
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
- Reconciled discrepancies between inventory levels and purchase orders.
- Analyzed consumer feedback data to understand customer needs better.
- Ensured compliance with applicable laws regarding online commerce transactions.
- Responded promptly to customer inquiries via phone or email.
- Processed refunds, returns and exchanges efficiently.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Cashier
Walmart
West Lebanon, NH
12.2020 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Dishwasher
Parson's Street Inn
Colebrook, NH
06.2020 - 12.2020
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Sanitized surfaces after each use following standard sanitation practices.
- Replenished soap dispensers with detergent when necessary.
Student Dance Teacher
Step By Step School Of Dance
Colebrook, NH
09.2016 - 12.2019
- Assisted in the development of choreography for student performances.
- Provided feedback to students on their technique and performance skills.
- Maintained a safe learning environment by enforcing safety rules during class time.
- Created an atmosphere conducive to learning by providing positive reinforcement techniques to encourage student participation.
- Supervised rehearsals for upcoming performances and assisted with costume fittings.
- Demonstrated proper technique for various dances steps as well as partnering exercises.
- Encouraged students to develop their own unique style while staying true to the fundamentals of classical technique.
- Maintained records of attendance and assessment results for each student.
- Ensured that all necessary materials were prepared prior to each lesson.
- Maintained effective working relationships with staff members, students and parents.
- Upheld studio guidelines and legal requirements for dancer and staff protection.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Education
Associate of Science - Paralegal
Perdue Global
West Lafayette, INSkills
- Trend tracking
- Production Monitoring
- Performance monitoring
- Regulatory Compliance
- Complaint resolution
- Employee engagement
- Diversity and Inclusion
- Product Management
- Influencing skills
- Workplace Safety
- Quality Control
- Customer Focus
- Team Supervision
- Quality Improvement
- Attention to Detail
- Giving Constructive Feedback
- Evaluating Employee Work
- Safety processes and procedures
- Work Planning and Prioritization
- Leadership
- Team Check-Ins
- Staff Training
- Client Support
- Feedback Delivery
- People Management
- Onboarding and Orientation
Affiliations
- Dance
- Gardening
- Spending Time With Family
- Sports
References
References available upon request.
Timeline
Food and Consumables Team Lead
Walmart
02.2024 - Current
Front End Mana
Walmart
10.2022 - 02.2024
Online Personal Shopper
Walmart
06.2022 - 10.2022
Cashier
Walmart
12.2020 - 11.2021
Dishwasher
Parson's Street Inn
06.2020 - 12.2020
Student Dance Teacher
Step By Step School Of Dance
09.2016 - 12.2019
Associate of Science - Paralegal
Perdue Global