Lily Dyer
Source Juicery
Worden,IL
4
years of professional experience
Dedicated customer service professional with expertise in cash management, complaint resolution, and fostering welcoming environments. Proven ability to enhance customer experiences through effective communication and attention to detail.
Work History
Customer Service Cashier/Barista
1 Year- Assisted customers with product selections, providing knowledgeable recommendations to enhance their experience.
- Operated cash register, processing customer transactions efficiently and accurately.
- Collaborated with team members to ensure timely service during peak hours, improving overall customer satisfaction.
- Maintained cleanliness and organization of service area, ensuring a welcoming environment for patrons.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
3 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Maintained accurate cash drawer, ensuring compliance with cash handling procedures.
Barista
2 Years 2 Months- Prepared high-quality espresso beverages, ensuring consistency and adherence to Scooters Coffee standards.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Operated espresso machines and brewing equipment efficiently, maintaining cleanliness and functionality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, a positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Associate of Science - Criminal Justice
- Dean's List [2025 and 2026; all semesters]
- [3.9] GPA
Skills
Cash register operation
POS system operation
Customer assistance
Customer service
Customer satisfaction
Customer complaint resolution
Cash management
Product knowledge
Upselling techniques
Retail merchandising
Refund handling
Time management
Multitasking and organization
Attention to detail
Adaptability and flexibility
Customer assistance
Timeline
Customer Service Cashier/Barista
Source Juicery
08.2025 - CurrentRead More
Customer Service Cashier
Kirkland's
11.2024 - 02.2025Read More
Barista
Scooters Coffee Shop
08.2022 - 10.2024Read More
Lewis And Clark Community College
Associate of Science from Criminal Justice
Read More