Lily Gale
Dynamic professional with extensive clinic experience at Associated Humane Societies, excelling in client support. Dedicated to animal welfare, and supporting all animals, having experience with animal handling, and data entry. Recognized for delivering exceptional service and maintaining a well-organized environment, ensuring seamless operations and positive client interactions.
Work History
Clinic Support
5 Months• Provide accurate medical record entry.
• Assist with patient care and recovery.
• Maintain a clean and organized clinic.
• Support the veterinary team throughout the day.
Care Coordinator
1 Year 11 Months• Responding to inquiries, phone calls, and email communications from clients in a thorough, accurate and considerate manner.
• Collaborate with the Animal Care and Behavior Teams to facilitate adoption interactions.
• Process all paperwork for adoptions, reclaims, owner surrenders, etc.
•Greet clients and assist with questions regarding adoptions, services, and available programs.
•Provide data entry and maintain accurate, detailed records.
•Process donations and financial transactions.
•Work closely with the medical department to schedule surgery and medical discharges for adopted and reclaimed animals.
• Counsel potential adopters on all medical, behavioral, and other notes for each individual animal.
Customer Service Associate
1 Year 5 Months•Greeted and provided an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner.
•Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines.
•Complied with federal and state laws by requesting personal identification from customers who are purchasing restricted products.
Education
High School Diploma
Skills
Additional Information
I have fostered over 35 kittens, ranging from severe medical cases, to fragile neonatal kittens requiring around the clock care. I have practiced proper disease control and sanitation procedures. I was responsible for administering any vaccines and medications needed while in my care. I have extensive knowledge in emergency protocols, such as fading kitten protocols.