Lily Gillis
Columbia,MO
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
5
5
years of professional experience
Work History
Site Assistant
University of Missouri Adventure Club
08.2022 - Current
- Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
- Implemented behavior management strategies to maintain order within the classroom, promoting respect among students.
- Actively participated in staff meetings and professional development opportunities to stay current on best practices in education and youth programming.
- Organized and maintained a clean and safe space for after-school program activities, adhering to safety guidelines at all times.
- Provided valuable feedback to students on their work, helping them grow academically while building self-confidence in their abilities.
Customer Service Cashier
Scheels Sporting Goods
04.2020 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
Rochester High School
Rochester, IL05-2022
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Punctuality
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
Timeline
Site Assistant
University of Missouri Adventure Club
08.2022 - Current
Customer Service Cashier
Scheels Sporting Goods
04.2020 - 08.2023
High School Diploma -
Rochester High School
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