Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lily Gomez

El Cajon,CA

Summary

Detail-oriented professional known for exceptional communication and customer service skills. Experienced in training and supervising staff, managing office operations, and ensuring compliance with district regulations. Committed to fostering a supportive environment that enhances student and staff engagement.

Overview

23
23
years of professional experience

Work History

School Office Manager

Escondido Union School District
Escondido, CA
01.2009 - Current

Directed all clerical functions within elementary school office to ensure smooth daily operations.
Trained and supervised office staff along with student aides and volunteers to boost productivity.
Served as main point of contact for parents and staff, addressing communications and inquiries efficiently.
Provided administrative support by handling secretarial tasks and coordinating schedules for the principal.
Kept accurate financial, personnel, and student records including payroll management and attendance tracking.
Drafted requisitions and compliance reports while ensuring strict adherence to district regulations.
Collaborated with vendors on inventory management; oversaw campus logistics including maintenance requests.
Assisted in addressing student health needs while coordinating substitutes to uphold campus safety.

Spec II/Drivers Ed. Instructor

Auto Club of Southern California, AAA
Escondido, California
02.2007 - 01.2009
  • Helped customers with questions, resolved issues, and made sure they had a smooth experience. Handled a variety of clerical tasks like data entry, filing, and processing paperwork. Taught new drivers both in the classroom and behind the wheel, focusing on safety and building confidence. Processed DMV services accurately and in a timely manner. Followed and applied California state laws when handling vehicle registration and related transactions.
  • Instructed on safe driving practices and vehicle maintenance to enhance student knowledge.
  • Conducted practical training sessions focused on defensive driving strategies to enhance student skills.
  • Assessed student performance through evaluations and provided feedback to support improvement.

Office Manager/Customer Service Manager

AMQ Roofing, Inc
Escondido, California
03.2003 - 01.2007
  • Managed daily office operations and maintained efficient workflow.
  • Coordinated schedules and appointments for team members and clients.
  • Communicated effectively with clients to resolve inquiries and issues.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Maintained accurate records and files for project documentation.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Education

Associate of Arts - Social And Behavioral Science

Palomar College
San Marcos, CA
05-2015

Bachelor of Arts - Human Development

SEU
Florida
04-2026

Skills

  • School operations
  • Project management
  • Record management
  • Training and supervision
  • Customer service
  • Time management
  • Communication skills

Languages

Spanish
Native/ Bilingual

Timeline

School Office Manager

Escondido Union School District
01.2009 - Current

Spec II/Drivers Ed. Instructor

Auto Club of Southern California, AAA
02.2007 - 01.2009

Office Manager/Customer Service Manager

AMQ Roofing, Inc
03.2003 - 01.2007

Associate of Arts - Social And Behavioral Science

Palomar College

Bachelor of Arts - Human Development

SEU
Lily Gomez