Lily Grady
Slippery Rock,PA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
5
5
years of professional experience
Work History
Server
The Colony Pub and Grill
Erie, PA
12.2022 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Barista
Romolo Chocolates
Erue, PA
06.2020 - 12.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Special Education/Elementary Education
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Positive and professional
- Sales Techniques
- Service prioritization
- Strong Work Ethic
- Dining customer service
Affiliations
- Alpha Sigma Tau
Accomplishments
- Dean's List Fall 2023, Spring 2024
Timeline
Server
The Colony Pub and Grill
12.2022 - Current
Barista
Romolo Chocolates
06.2020 - 12.2024
Special Education/Elementary Education
Slippery Rock University of Pennsylvania
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