Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Lily Haynes

Greenbrier,TN

Summary

Detail-oriented research assistant with a strong focus on accuracy and efficiency, skilled in time management and multitasking. Extensive experience in client and patient services, adept at conducting phone and face-to-face interactions. Proven ability to work collaboratively in team settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Research Assistant

Dr. Diane Lickenbrock
Bowling Green, KY
01.2025 - Current
  • Collaborated in weekly meetings with researchers to review lab updates and progress.
  • Executed assigned tasks from the professor and graduate researchers each week.
  • Conducted data entry and coding tasks with precision.
  • Maintained organized filing of paperwork for easy access.

Barista

Starbucks
Madison, TN
12.2024 - Current
  • As a barista, I carefully craft and serve my customers with quality drinks and service. My job is to make the drinks, check out customers, support my team members during peak, and work with my shift lead to ensure a smooth shift. I have to demonstrate care for my customers to create customer connections and welcome them to always come back. Supporting my partners is mainly stocking and replacing used products—for example, stocking lids, cups, straws, ice, syrups, etc. As well as washing dishes and maintaining a clean work environment for efficiency and customer satisfaction.

Medical Receptionist

Hendersonville ObGyn
Hendersonville, TN
12.2023 - 12.2024
  • As a medical receptionist, I work with a team to check people in and out while maintaining proper protocol. While scheduling, I am attentive to the patient to best assist their needs while relaying clear messages to avoid conflict when it comes to appointments. I answer phone calls to help patients with questions, booking, and transfers, while being professional and sympathetic to their situations.

Grocery Clerk

ALDI
Springfield, TN
12.2022 - 12.2023
  • In my role as an ALDI clerk, I opened alongside my manager and stocked the grocery store aisles. Ranging anywhere from three to eight pallets, I operate a pallet jack to improve my speed. After stocking the store before opening, I would usually move to the cashier position. During my downtime, I would put out our plant selection, scrap empty boxes, and straighten up the registers. As a closer, I was either scraping the entire store or working as the cashier. While cashiering, I was in charge of changing trash, cleaning the bathrooms, sweeping the store, as well as operating the scrubber to ensure a clean store for openers.

To-Go Specialist

Olive Garden
Madison, TN
06.2021 - 11.2022
  • As a to-go specialist, I answered phone calls to take orders, ran food to customers' cars, maintained catering orders and occasional delivery, as well as plating and packaging food. Working quickly but efficiently I double-checked orders to ensure high satisfaction. Another accomplishment was training specialists to make sure they had the fundamentals and skills needed to succeed in their positions. I opened and would get the store and salad bar ready for the day as well as plating the desserts. For closing, I cleaned the back kitchen's main alley, working with the kitchen staff to ensure proper closing.

Education

Bachelor of Science - Psychological Science

Western Kentucky University
Bowling Green, KY
05-2027

Skills

  • Phone etiquette
  • Customer service
  • Cleaning
  • Medical office experience
  • Computer skills
  • Medical scheduling
  • scheduling
  • Data analysis
  • Team collaboration
  • Effective communication
  • Statistical software
  • Time management
  • Multitasking Abilities
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Sensitive information handling
  • Patient interaction
  • Client communication
  • Calendar management
  • Data entry
  • Scheduling appointments
  • Coding

Certification

  • Driver's License

Accomplishments

  • Deans list
  • Presidential scholar

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Research Assistant

Dr. Diane Lickenbrock
01.2025 - Current

Barista

Starbucks
12.2024 - Current

Medical Receptionist

Hendersonville ObGyn
12.2023 - 12.2024

Grocery Clerk

ALDI
12.2022 - 12.2023

To-Go Specialist

Olive Garden
06.2021 - 11.2022

Bachelor of Science - Psychological Science

Western Kentucky University

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Lily Haynes