Lily Heiss
Franklin
Summary
Motivated Political Science and History student with hands-on experience in customer service and team leadership. Demonstrates strong communication, organizational, and multitasking skills through retail and tutoring roles. Valued for professionalism and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Independent Tutor, Babysitter & Pet Sitter
N/A
Beverly Hills
01.2021 - Current
- Tutored students primarily in English reading and writing skills
- Developed strong communication and time-management skills while balancing multiple clients and schedules
- Built long-term relationships with families through reliability and professionalism
- Provided childcare and pet care responsibilities for multiple households
Sales Associate
Hollister & Co.
Troy
01.2025 - 08.2025
- Operated cash register and assisted customers in a fast-paced retail environment
- Provided customer service and resolved customer concerns professionally
- Managed fitting rooms and maintained store organization and presentation standards
- Helped train and support new employees during onboarding
- Restocked merchandise and assisted with inventory upkeep
Education
Bachelor of Arts - Political Science & History
University of Michigan
Ann Arbor04-2029
High School Diploma -
Seaholm High School
Birmingham, MI05-2025
Skills
- Microsoft Word, Excel, and PowerPoint Certified
- Customer Service
- Cash Handling & Point-of-Sale Systems
- Communication and Public Speaking
- Team Leadership & Training
- Organization & Time Management
Languages
Spanish
Professional
Affiliations
Volunteer, Neinas Dual Language Learning Academy, Detroit
Volunteer, Humane Society
Timeline
Sales Associate
Hollister & Co.
01.2025 - 08.2025
Independent Tutor, Babysitter & Pet Sitter
N/A
01.2021 - Current
Bachelor of Arts - Political Science & History
University of Michigan
High School Diploma -
Seaholm High School