Austin Heller
DIX HILLS,NEW YORK
Overview
10
10
years of professional experience
1
1
Certification
Work History
Learning & Development Intern
Novocure
06.2023 - 04.2024
- Developed extensive understanding of medical device industry through direct exposure to Novocure's innovative oncology treatments.
- Designed, developed, and enhanced Novocure's L&D education programs and initiatives through performance improvement techniques and feedback, resulting in a more cost-effective and streamlined onboarding process for Novocure's new territory managers.
- Participated in onboarding process for territory managers, acquiring knowledge on effective sales techniques including persuasive communication, emotional intelligence, management of marketing materials, and interpretation and clear explanation of academic studies supporting efficacy of Optune Gio, Novocure's treatment for glioblastoma multiforme.
- Gained hands-on experience with Veeva CRM and Veeva CLM by developing and leading customized training modules and setting up speaker programs, contributing to more efficient and effective program management by territory managers.
- Developed comprehensive training materials about academic studies by reworking key concepts and data into user-friendly formats, enhancing understanding and competency of Novocure's territory managers in these specialized areas.
Hospitality in Healthcare Internship
Northwell Health
06.2022 - 08.2022
- Collaborated with New York Blood Center, other healthcare systems, and internal stakeholders to develop Northwell Health's rollout of Thank the Donor Program, which allows blood transfusion recipients to express anonymous gratitude to their own blood donors.
- Presented Thank the Donor Program to patient experience officers within Northwell Health, garnering further support and participation throughout organization.
- Compiled low-scoring survey responses from all Northwell Health Labs sites, produced monthly report of findings, and performed site visits when necessary.
- Conducted patient surveys to assess their experiences while staying at Northwell Health facilities, providing valuable feedback to patient experience officers to improve patient satisfaction and overall hospitality in healthcare.
Member
Active Minds Club
09.2020 - 05.2022
- Participated in discussions about how mental health is perceived by students.
- Brought awareness to the community about how mental illness is valued and cared for through education, research, and advocacy.
Member
Alzheimer's Foundation Of America
09.2020 - 05.2022
- Raised awareness and informed students on campus about Alzheimer's Disease and its prevalence within the community.
- Educated the community in changing the way Alzheimer's disease is perceived by others.
Member
Zeta Beta Tau Fraternity
02.2019 - 05.2022
- Played pivotal role in reinstatement of the ZBT chapter at Binghamton University.
- Operations Director - Oversaw fraternity's daily activities, sent weekly email notifications, managed operational plans and ensured procedures were carried out in absence of fraternity president.
- Standards Director - Maintained unity, harmony, community and took necessary actions for those who violated chapter constitution and by-laws, fraternity and university policy.
- Recruitment Committee - Recruited over 20 new chapter members.
- Philanthropy Events - Raised over $20,000 for Children's Miracle Network Hospitals.
Teacher's Assistant - Health and Wellness
Binghamton University
02.2021 - 12.2021
- Supervised safe and proper use of exercise equipment, ensuring adherence to safety protocols.
- Led exercises and lectures independently in absence of professor.
- Taught small groups of students focused on specific parts of coursework.
- Checked assignments and provided grades according to university standards.
- Worked with professor to monitor class schedule and take attendance.
Volunteer
Huntington Hospital | Northwell Health
03.2014 - 06.2018
- Provided companionship, comfort and tended to needs of patients and families.
- Assisted staff members, restocked supplies and delivered trays of food to patients.
- Sterilized intravenous machines.
- Junior Council Member - Selected by Junior Committee on basis of performance and dependability.
Education
MBA - Health Care Management
Stony Brook University
Stony Brook, NY05.2024
Bachelor of Science - Biological Sciences
Binghamton University
Binghamton, NY05.2022
Skills
- Knowledge of evidence-based management theories and techniques for performance improvement
- Able to quickly grasp new concepts
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Interpersonal Communication
- Multitasking Abilities
- Critical Thinking
- Attention to Detail
- Data Analysis
- Project Management
- Software Proficiency: Microsoft Office (Excel, PowerPoint, Word), Google Drive (Docs, Sheets, Slides), Slack, Asana
Certification
Northwell Health Career Development Certificate | 12/2020
- Virtual sessions taught by Northwell team members with topics such as patient experience, diversity and inclusion, corporate social responsibility, and professional development. Exposed to healthcare professions including nursing, radiology, business, administration, telehealth, and clinical laboratory.
Accomplishments
- Presented for making a difference in lives of others, outstanding dedication, service, and caring as a junior volunteer at Huntington Hospital at Northwell Health.
Cornelia Prime Award | 06/2018
Languages
English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Elementary
Timeline
Learning & Development Intern
Novocure
06.2023 - 04.2024
Hospitality in Healthcare Internship
Northwell Health
06.2022 - 08.2022
Teacher's Assistant - Health and Wellness
Binghamton University
02.2021 - 12.2021
Member
Active Minds Club
09.2020 - 05.2022
Member
Alzheimer's Foundation Of America
09.2020 - 05.2022
Member
Zeta Beta Tau Fraternity
02.2019 - 05.2022
Volunteer
Huntington Hospital | Northwell Health
03.2014 - 06.2018
MBA - Health Care Management
Stony Brook University
Bachelor of Science - Biological Sciences
Binghamton University
Northwell Health Career Development Certificate | 12/2020
- Virtual sessions taught by Northwell team members with topics such as patient experience, diversity and inclusion, corporate social responsibility, and professional development. Exposed to healthcare professions including nursing, radiology, business, administration, telehealth, and clinical laboratory.
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