Yvonne Pavlovych

Support the delivery of a comprehensive training curriculum for Vital Decisions.

Key Contributions:

• Foundational knowledge of end-of-life care and advanced care planning strategies and best practices, advanced illness and end-of-life experience, motivational interviewing concepts, strategies and skills, telephonic and video delivery format, CRM documentation processes.
• Collaborate in facilitation of new hire curriculum delivery combining classroom learning with direct coaching and group learning opportunities.
• Oversee teams of clinical operations staff for 3-4 months during their initial onboarding experience. Lead coach, and take responsibility to ensure newly hired employees gain knowledge and demonstrate initial competency in key aspects including ACP knowledge acquisition, behavioral model of intervention of Motivational Interviewing, and workflow and process guidelines necessary for success.
• Partner with Clinical Operations Supervisors in introducing and integrating new hire clinical staff by supporting and cultivating culture of high performance, accountability, and continuous learning.
• Collaborate with VP, Clinical Operations to create and deliver curriculum and continuous learning experiences for clinical operations staff to ensure organization meets or exceeds program goals.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
• Analyzed and evaluated training effectiveness and program outcomes
• Utilized variety of instructional design methodologies to create effective learning experiences
• Provided coaching and mentoring to employees

Reviewing and improving syllabi, understanding students' needs, developing engaging lesson plans, and ensuring the relevant learning resources are available.

Key Contributions:

• Utilize variety of technologies and instructional methodologies to keep courses fresh and engaging.
• Work with individual students to improve understanding and course grades.
• Prepare and deliver online lectures on specialized subjects to students.
• Designed and delivered class instruction to meet course competencies
• Applied multitude of valid methods to employ and assess students' understanding of content
• Identified academic strengths and obstacles and developed instructional techniques to accommodate different learning styles

Direct activities of pre- and in-service training instruction and the daily mandates of the program. Engage in analysis and evaluation of curriculum and training presentations, and technical support. Researched, prepared, and lead district-wide Training and Development Child Welfare programs in person and remotely using multiple platforms. Develop succession plans for all positions and engage in performance reviews for administrators and instructors.

Key Contributions:

• Initiated three-stage training program to attain comprehensive learning, bridge information gaps, and promote transfer of knowledge.
• Researched and designed, implemented, and led Training and Development Child Welfare program for district.
• Revamped entire curriculum for Child Welfare Department to enable personnel to attain educational and performance requirements by state of Florida.
• Significantly improved state employee exam passing rate by 22% through development of specialty track curriculum.

Oversaw learning and development activities at the university. Led and participated in assessing competencies, designing instructional material, and presenting material via a variety of methods and styles with a focus on leaders in the central region of the state.

Key Contributions:

• Created and delivered suite of 15+ specialized curriculums for Department of Children and Families. Subjects included Behavioral Descriptive Interviewing vs Traditional Hiring Methods, Critical Thinking, Decision Making, and Interviewing Families for Trauma.
• Spearheaded training curriculum to streamline methodology/practice model for child welfare.
• Led new child investigations training model for three-county transformational project.
• Offered specific training programs to help workers maintain or improve job skills

Implemented Best Training and Learning Practices that significantly improved the 12-week Florida State Child Welfare Training Program. Provided a positive approach to the supervision of classroom trainees in the public sector which accelerated the Florida Child Welfare training programs.

Key Contributions:

• Led Central Region trainees to achieve highest Florida State Child Welfare exam pass rate for four consecutive years.
• Designed and presented Trauma-Informed Care curriculum to stakeholders, which led to successful development and implementation of a Trauma-Informed Task Force.
• Provided coaching and mentoring to employees.