ASHLEY WILSON
Virginia Beach,United States
Summary
Innovative Sales Engineer with 3+ years of experience developing data-driven sales strategy and supporting senior leadership with product lifecycle vision.
Creative channel analyst leveraging previously untapped demographics and establishing newfound customer bases. Sales software expert, employing tools to greatly improve strategic analysis.
Overview
11
11
years of professional experience
Work History
Senior Sales Engineer
Decisions LLC
07.2021 - Current
- Developed and delivered Proof of Concept (POC) presentations that consistently exceeded customer expectations and requirements
- Built professional relationships at an 85% win rate, and a 80% increase in sales revenue with a 61 day average sales cycle
- Leveraged our platform's integration capabilities as the SME of product API/REST integration and Repository service for a CI/CD pipeline
- Included created training material for other SE teammates based on SaaS technology
- Trained and mentored junior sales engineers on product features and sales techniques
- Developed product presentations that clearly demonstrated the value proposition of the product, resulting in a 40% increase in sales opportunities
- Traveled domestically and internationally to deliver product training of Decisions no-code platform, resulting in >85% win-rate in our sales cycle.
- Traveled 25 - 50% for prospecting events and conferences during tenure.
Mobile Expert
T-Mobile
02.2018 - 07.2021
- Developed and implemented a sales playbook that standardized sales techniques, resulting in a 713 improvement in sales conversion rate
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Analyzed customer feedback to identify pain points and implemented solutions that improved customer satisfaction by H53
- Resolved customer complaints and issues in a courteous and professional manner.
Product Zone Specialist
Apple
06.2016 - 02.2018
- Greeted customers and provided knowledgeable assistance in product selection, resulting in a 913 increase in customer satisfaction
- Collaborated with colleagues to ensure efficient workflow and customer service
- Monitored store security and enforced loss prevention policies.
Motorcycle Service Representative
GEICO
06.2013 - 06.2016
- Generated weekly reports summarizing customer feedback and trends, providing valuable insights to management
- Resolved customer issues and complaints quickly and professionally
- Handled 51W customer calls per day and resolved customer queries with a 813 satisfaction rate.
Education
Bachelor of Information Technology & Project Management -
Colorado Technical University
Colorado Springs, COSkills
- Sales Presentations
- Product Demonstration
- Sales Training
- Pipeline Maintenance
- Sales funnel management
- Data Analysis
- Lead prospecting
- RFP development
- Solution selling
- Interpersonal Communication
- Written Communication
- Problem-solving abilities
Personal Information
Title: Senior Sales Engineer
Gallup Insight Strengths
- Positivity - My enthusiasm is contagious. I can get others excited about what they're going to do.
- Individualization - A knack for figuring out how different people can work together productively.
- Empathy - Can sense the feelings of others and value different perspectives.
- Achiever - Take immense satisfaction in being busy and productive.
- Communication - Can easily put my thoughts into words as a great conversationalist and presenter.
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Limited Working
Timeline
Senior Sales Engineer
Decisions LLC
07.2021 - Current
Mobile Expert
T-Mobile
02.2018 - 07.2021
Product Zone Specialist
Apple
06.2016 - 02.2018
Motorcycle Service Representative
GEICO
06.2013 - 06.2016
Bachelor of Information Technology & Project Management -
Colorado Technical University
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