Lily Heuvelman
Appleton,WI
Summary
Dynamic Swim Lesson Manager at Appleton Parks and Recreation, skilled in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and innovative problem-solving. Developed a comprehensive risk management plan, ensuring operational continuity and safety. Proven ability to motivate teams and elevate service quality in fast-paced environments.
Diligent cashier with solid foundation in customer service and retail operations. Consistently recognized for efficient transaction handling and maintaining well-organized work environment. Demonstrated proficiency in communication and problem-solving to address customer needs effectively.
Professional in retail sector with keen focus on delivering excellent customer experiences and maintaining store standards. Proven ability to thrive in fast-paced environments while collaborating with team members to achieve business goals. Reliable and adaptable, with strong communication and multitasking skills.
Professional with strong background in aquatic safety and emergency response, prepared for this role. Proven ability to ensure patron safety, handle high-pressure situations, and perform rescues effectively. Strong focus on teamwork and achieving safety goals, with adaptability to changing conditions. Skilled in CPR, first aid, and water rescue techniques, complemented by reliable and calm demeanor.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Swim Lesson Manager
Appleton Parks And Recreation
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed comprehensive risk management plan, minimizing potential disruptions to swim lesson operations.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Lifeguard
Appleton Parks And Recreation
2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, and storms.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.
Front End Associate
Walmart
08.2022 - 12.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Managed efficient cash register operations.
Baseball Umpire
Appleton Parks And Recreation
05.2021 - 08.2021
- Promoted good sportsmanship among players.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
- Promoted fair play by consistently enforcing baseball regulations throughout each match.
- Maintained safety of players and fans in different situations.
- Communicated effectively with scorekeepers to ensure accurate record-keeping of game events.
- Ensured player safety by monitoring equipment usage and field conditions before and during matches.
- Managed stressful game situations with poise, maintaining control of the field at all times.
- Conducted pre-game meetings with team captains to review ground rules, clarify expectations, and address any concerns.
- Resolved disputes between players and coaches, ensuring respectful communication and adherence to game rules.
- Utilized excellent judgment skills when determining close plays at bases or home plate, leading to more accurate rulings on the field.
Education
Elementary Education
Appleton North Highschool
Appleton, WI06-2028
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Policy implementation
- Conflict resolution
- Performance evaluations
Certification
- First Aid/CPR Certified
- AED Certified
Timeline
Swim Lesson Manager
Appleton Parks And Recreation
10.2024 - Current
Front End Associate
Walmart
08.2022 - 12.2022
Baseball Umpire
Appleton Parks And Recreation
05.2021 - 08.2021
Lifeguard
Appleton Parks And Recreation
2022 - Current
Elementary Education
Appleton North Highschool
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