Summary
Overview
Work History
Education
Skills
Timeline
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Lily Higgins

Lily Higgins

Fort Myers,FL

Summary

Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.

Overview

2
2
years of professional experience

Work History

Shift Leader

Tanya and Matt’s Icecreamiest
06.2024 - 08.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Customer Service Cashier

BurgerFi
03.2023 - 01.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.

Education

High School Diploma -

Steinbrenner High School
Lutz, FL

Bachelor of Science - Nursing

Florida Gulf Coast University
Fort Myers, FL
05-2029

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service management
  • Team collaboration and leadership
  • Shift leadership
  • Organizational skills
  • Customer service

Timeline

Shift Leader

Tanya and Matt’s Icecreamiest
06.2024 - 08.2025

Customer Service Cashier

BurgerFi
03.2023 - 01.2024

High School Diploma -

Steinbrenner High School

Bachelor of Science - Nursing

Florida Gulf Coast University

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