Summary
Overview
Work History
Education
Skills
Timeline
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Lily Hnatkowicz

Virginia Beach,VA

Summary

Reliable and quickly masters concepts and skills. Passionate about helping people and creating satisfied customers. Strong history of providing top-notch service and support. Exceptional communication skills with a proven track record of building client rapport.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
08.2022 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Monitored customer feedback to improve barista performance and customer service.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Managed over 70 customers an hour.

Volunteer EMT

VBEMS
03.2022 - 01.2023
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Recorded all encounters and submitted affiliated paperwork on time.

Technical Surveyor

Beach Sign And Design
10.2021 - 02.2022
  • Performed field calculations to complete assessments.
  • Measured and marked property lines and key topographic features.
  • Coordinated survey crew activities and oversaw field operations.
  • Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
  • Created Neat compilations consisting of sketches, measurements, and concerns.

Waitress

Olive Garden
09.2020 - 07.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Hostess

Margie And Rays
10.2018 - 04.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

No Degree - Social Sciences

Tidewater Community College
Norfolk, VA
11.2023

Skills

  • Independent Thinking
  • Emergency Preparedness
  • Basic Trauma Life Support
  • Team Leadership
  • Hospitality Service Expertise

Timeline

Barista

Starbucks
08.2022 - 08.2023

Volunteer EMT

VBEMS
03.2022 - 01.2023

Technical Surveyor

Beach Sign And Design
10.2021 - 02.2022

Waitress

Olive Garden
09.2020 - 07.2021

Hostess

Margie And Rays
10.2018 - 04.2020

No Degree - Social Sciences

Tidewater Community College

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Lily Hnatkowicz