Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lily HoShue

Dayton,OH

Summary

Dynamic and dedicated professional with experience at Tropical Smoothie, excelling in customer service and team leadership. Known for problem-solving and maintaining a safe environment, I foster positive relationships and enhance guest satisfaction. Proven ability to train staff and manage operations efficiently, ensuring a productive and enjoyable experience for all.

Overview

4
4
years of professional experience

Work History

Babysitter

Families In The Community
06.2022 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Planned fun outings and educational activities to keep children entertained.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.

Night Manager/Crew Shift Leader

Tropical Smoothie
05.2022 - Current
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Managed [Number] employees in delivering smooth, productive night shift operations.
  • Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Processed customer orders quickly and accurately to meet dispatch targets.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Conducted regular audits of night shift activities to identify and rectify operational inefficiencies.
  • Fostered positive work environment, leading by example and encouraging open communication among night staff.
  • Implemented efficient shift scheduling to ensure optimal staff coverage throughout night, improving operational efficiency.
  • Increased guest satisfaction, responding swiftly to special requests and ensuring amenities were readily available.

Crew Member

Tropical Smoothie
06.2021 - 11.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Centerville High School
Centerville, OH
05-2025

Bachelor of Arts - AYA Social Studies Education

Bowling Green State University
Bowling Green, OH
05-2029

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Flexible scheduling
  • Maintaining safe environment
  • Guest assistance
  • Customer service focus
  • Cash handling
  • Positive attitude
  • Team leadership

Languages

English
Native or Bilingual

Timeline

Babysitter

Families In The Community
06.2022 - Current

Night Manager/Crew Shift Leader

Tropical Smoothie
05.2022 - Current

Crew Member

Tropical Smoothie
06.2021 - 11.2021

High School Diploma -

Centerville High School

Bachelor of Arts - AYA Social Studies Education

Bowling Green State University

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