Lily Howard
Rover
Greenville,SC
1
Certification
9
years of professional experience
Reliable pet care professional with a commitment to safety and customer satisfaction. Experienced in managing diverse canine needs and fostering open communication with pet owners. Ready to enhance pet care experiences through exceptional service.
Work History
Private Dog Sitter
2 Years 6 Months- Provided personalized care for dogs, ensuring safety and comfort during stays.
- Established daily routines to support dogs' health and well-being.
- Communicated effectively with pet owners to address concerns and provide updates.
- Administered medications and followed specific dietary requirements from owners.
- Conducted regular assessments of pet behavior to adapt care plans accordingly.
- Managed multiple pets simultaneously, demonstrating strong organizational skills.
- Implemented positive reinforcement techniques to enhance behavior training.
- Developed rapport with pets, fostering trust and reducing anxiety during services.
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
- Adapted to various pet personalities and quirks, creating tailored care plans for each dog''s unique preferences.
- Managed challenging situations such as aggression or separation anxiety with patience and professionalism, resulting in a calm environment for both the pet and owner.
- Offered additional services such as basic grooming and bathing upon request from clients, adding value to the overall experience.
- Conducted thorough pre-sitting consultations with new clients to establish trust and gather important information about the pet''s unique requirements.
- Addressed behavioral issues effectively through positive reinforcement training techniques, improving overall pet behavior.
- Increased repeat business through exceptional customer service and creating a trusting environment for both owners and their pets.
- Organized detailed records of each dog''s specific needs, preferences, and medical history to ensure accurate information was available during future visits.
- Developed strong relationships with clients by offering consistent communication regarding their pets'' well-being during sitting periods.
- Handled emergency situations calmly and promptly, contacting veterinarians or owners as necessary to ensure prompt attention for the pet in need.
- Managed scheduling efficiently to accommodate multiple clients while ensuring adequate time for each pet''s individual needs.
- Cleaned out and scooped litter trays and food and water bowls to provide a a clean environment for pets.
- Gave animals proper attention to promote a secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Prepared food and water following instructions from pet owners.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Trained animals in behavioral compliance or other special routines or commands.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
K9 Obedience Internship
1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Dog Daycare Attendant
6 Months- Administered basic care, including feeding, grooming, and exercise routines.
- Supervised daily activities of dogs to ensure safety and well-being.
- Monitored dog behavior to identify signs of stress or aggression.
- Maintained cleanliness of play areas and facilities to promote hygiene.
- Collaborated with team members to enhance overall daycare operations.
- Assisted in training sessions to reinforce positive behaviors and commands.
- Documented daily reports on dog interactions and health observations for management review.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
- Communicated professionally with pet owners via phone, email, and text.
Kennel Technician
1 Year 9 Months- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Cleaned and maintained animal enclosures to ensure optimal hygiene and safety standards.
- Assisted in feeding and administering medications to shelter animals, ensuring adherence to care protocols.
- Monitored animal behavior and health, reporting any concerns to veterinary staff promptly.
- Trained new staff on proper handling techniques and kennel management procedures, fostering a supportive environment.
- Developed efficient cleaning schedules, improving turnaround times for kennel readiness between animal stays.
- Implemented enrichment programs for animals to promote mental stimulation and well-being during their stay.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Performed thorough cleaning of kennel areas to maintain optimal hygiene standards.
- Collaborated with team members to organize adoption events, enhancing community engagement and visibility for the shelter.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Followed an effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
Education
K9 Obedience Course - Dog Training
Skills
Advanced canine care
Dog behavior
Canine body language
Young dog training
Feeding and nutrition
Pet safety awareness
Pet first aid
Special needs handling
Canine exercise management
Decision-making monitoring
Health tracking
Socialization guidance
Client communication
Transport arrangement
Reliability and punctuality
Professionalism and integrity
Customer service
Relationship management
Pet safety
Task management
Schedule management
Organizational skills
Team collaboration
Critical thinking
Pet safety
Prioritization techniques
Safety awareness
Active listening
Relationship building
Communication skills
Microsoft office
Safety awareness
Relationship building
Microsoft office
Prioritization techniques
Certification
- Dog Training
- Pet CPR
Languages
English
Timeline
Private Dog Sitter
Rover
01.2024 - CurrentRead More
K9 Obedience Internship
Greenville Humane Society
05.2022 - 06.2022Read More
Dog Daycare Attendant
Petsuites
07.2021 - 01.2022Read More
Kennel Technician
Brother Wolf Animal Shelter
10.2017 - 07.2019Read More
Animal Behavior College
K9 Obedience Course from Dog Training
Read More