Reta Hanna
El Cajon
Summary
Dedicated professional with extensive experience in pet care and customer service, notably as a Customer Service Representative in a family business. Skilled in pet first aid and client communication, I ensure pets receive optimal care and emotional support, fostering loyalty and satisfaction among clients. Committed to maintaining cleanliness and safety in all environments.
Overview
5
5
years of professional experience
Work History
Private Dog Sitter
Self Employed Services
12.2023 - Current
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets' activities and well-being.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Maintained a safe and secure dog space by adhering to strict house rules and guidelines set by the pet owners.
- Administered medications as needed to maintain the optimum health of pets, following the owner's instructions with precision.
Baby Sitter
Self Employed Services
10.2020 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening the playroom.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset, providing emotional support and stability.
Customer Service Representative
Family Business
04.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science -
Grossmont College
El Cajon, CA05-2026
Veterinary Assistant Certificate - Veterinary Medicine
Health Occupations Center
Santee, CA06-2025
Skills
- Patience and empathy
- Senior dog care
- Socialization guidance
- Feeding and nutrition
- Professionalism and integrity
- Cleanliness maintenance
- Client communication
- Canine body language
- Pet safety awareness
- Pet first aid
- Special needs handling
Languages
English
Native or Bilingual
Arabic
Limited Working
Interests
- Volunteering
- Hiking
- Volunteering with youth sports programs as a [role]
- Camping
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Private Dog Sitter
Self Employed Services
12.2023 - Current
Customer Service Representative
Family Business
04.2023 - 04.2024
Baby Sitter
Self Employed Services
10.2020 - Current
Associate of Science -
Grossmont College
Veterinary Assistant Certificate - Veterinary Medicine
Health Occupations Center
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