Lily Klews
Springfield
Summary
Compassionate and adaptable professional with experience in donor screening and blood collection. Skilled in effective communication and customer service, consistently resolving donor inquiries and maintaining accurate records to support a positive donor experience.
Overview
4
4
years of professional experience
Work History
Donor Center Technician
Grifols Biomat USA
Eugene, OR
09.2024 - Current
- Conducted donor screenings and blood collection procedures following safety protocols.
- Educated donors on the donation process and post-donation care.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Responded promptly to donor inquiries and concerns, demonstrating empathy and understanding to resolve any issues that arose.
- Promoted a positive environment for both staff and donors through effective communication and teamwork.
- Maintained accurate records of donor information and donation history.
Skating Carhop
Sonic
Springfield, OR
07.2022 - 07.2024
- Assisted with training new staff on food preparation and customer service protocols.
- Collaborated with kitchen staff to ensure timely preparation of menu items during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Adapted quickly to changing demands in a fast-paced environment while maintaining quality service.
- Assisted in training new employees on proper skating techniques, safety protocols, and customer service best practices.
Education
High School Diploma -
Thurston High School
Springfield, ORSkills
- Donor screening
- Phlebotomy expertise
- Patient confidentiality
- Equipment sterilization
- Data entry proficiency
- Adaptable mindset
- Teamwork and collaboration
- Quick to learn and understand new concepts
Timeline
Donor Center Technician
Grifols Biomat USA
09.2024 - Current
Skating Carhop
Sonic
07.2022 - 07.2024
High School Diploma -
Thurston High School