Lily Lindsey
Longview,WA
Overview
4
4
years of professional experience
Work History
Shift Manager
Starbucks
05.2023 - Current
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Effective communication and problem resolution.
- Daily safe counts and balancing of cash drawers; finalizing deposits and change orders with Garda.
- Inventory management: filling daily/weekly orders as well as creating inventory reports.
- Utilizing operational tools to achieve excellence.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Barista
Starbucks
09.2019 - 05.2023
- Carrying out the mission statement of Starbucks.
- Connecting with customers and coworkers; developing relationships with patrons of the store.
- Excellent interpersonal skills.
- Motivated, and able to remain calm in a fast-paced work environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Marketing
Washington State University
14204 NE Salmon Creek Ave, Vancouver, WA 9868608.2024
César Ritz Colleges
Rte Cantonale 51a, 1897 Port-Valais, SwitzerlandAccomplishments
- Studied Hospitality and Business Management at César Ritz Colleges Switzerland
- WSU member of National Society of Leadership and Success
- First place champion and team elected leader at Innovation Week ‘23 César Ritz Colleges x Inartis Foundation (Sion, Switzerland)
- Non-profit Program Development at Idiap Research Institute
- Board Presentations
- Participant of WSU study abroad trip ‘23
- Managed Starbucks Oleato Launch in U.S. at select stores
Professional Awards
- August Quarter III 2022 Partner Of The Quarter Award
- May 2020's Guest Service Expert Of The Month
- July 2019's Guest Service Expert Of The Month
- October 2019's Guest Service Expert Of The Month
References
- Mark Beattie, Vice Chancellor for Washington State University, 915 N Broadway, Everett, WA, 98201, 509-688-3328
- Jordan, Store Manager, 808 Ocean Beach Hwy, Longview, WA, 98632, 360-773-2736
- Kelsey, Store Manager, 100 N Minor Rd, Kelso, WA, 98626, +1 425-530-0007
Timeline
Shift Manager
Starbucks
05.2023 - Current
Barista
Starbucks
09.2019 - 05.2023
Marketing
Washington State University
César Ritz Colleges