Summary
Overview
Work History
Education
Skills
Timeline
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Lily Luttrell

Raleigh,NC

Summary

Dynamic and results-driven professional with a proven track record at Hand And Stone, excelling in building lasting customer relationships and driving sales. Skilled in multitasking and adept at managing high-pressure situations, I consistently enhance customer satisfaction through exceptional service and product knowledge. Committed to fostering repeat business and delivering outstanding results.

Overview

4
4
years of professional experience

Work History

Spa Associate

Hand And Stone
07.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Multitasking checking in and out clients, answering phones and completing administrative tasks

Sales Associate

Express
09.2023 - 05.2024
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Customer Service Associate

Walgreens
05.2021 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associates - Graphic Design

Wake Technical Community College
Raleigh, NC

Skills

  • Building relationships with repeat customers and turning first time customers into repeat
  • Multitasking in a way of effectiveness not only for myself but for the entirety of the business
  • Sales are a huge strength for me-whether it’s selling clothes, a membership or services

Timeline

Spa Associate

Hand And Stone
07.2024 - Current

Sales Associate

Express
09.2023 - 05.2024

Customer Service Associate

Walgreens
05.2021 - 01.2022

Associates - Graphic Design

Wake Technical Community College

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Lily Luttrell