Summary
Overview
Work History
Education
Skills
Timeline
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Lily Martin

Austin,MN

Summary

Dynamic professional with a proven track record in guest relations and safety awareness, honed at prestigious employers including Walt Disney World Resort. Excelled in mentoring roles, enhancing team productivity and customer satisfaction. Skilled in problem-solving and communication, adept at fostering positive relationships and ensuring workplace safety. Demonstrates exceptional professionalism and reliability in high-stress environments.

Overview

2
2
years of professional experience

Work History

Cast Member- Trainer

Walt Disney World Resort
01.2024 - 01.2025
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided coaching and mentoring to employees.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Delivered information and details of interest about facility to visitors.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Team Member- Work Study

LGBTQ Resource Center
08.2023 - 12.2023
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Gathered, organized and input information into digital database.
  • Created and managed project plans, timelines and budgets.

Front of House Employee

Grinder's Deli
01.2023 - 08.2023
  • Established welcoming atmosphere by greeting each guest warmly.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

Bachelor of Arts - Creative Writing

Minnesota State University, Mankato
Mankato, MN
12-2025

Associate of Arts - Liberal Arts

Riverland Community College
Austin, MN
05-2023

Skills

  • Safety awareness
  • Guest relations expertise
  • Strong problem solving
  • Exceptional communication
  • Teamwork and Collaboration
  • Professionalism
  • Reliability
  • Stress Management
  • Written Communication
  • Issue Resolution

Timeline

Cast Member- Trainer

Walt Disney World Resort
01.2024 - 01.2025

Team Member- Work Study

LGBTQ Resource Center
08.2023 - 12.2023

Front of House Employee

Grinder's Deli
01.2023 - 08.2023

Bachelor of Arts - Creative Writing

Minnesota State University, Mankato

Associate of Arts - Liberal Arts

Riverland Community College

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Lily Martin