Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily McLain

Wichita

Summary

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Overview

3
3
years of professional experience

Work History

Part Time Host

Meddys
03.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Promoted business loyalty by fostering positive customer relationships.
  • Answered phone calls to take orders, give information and document reservations.

FOH Team Member

Chick-fil-A
08.2022 - 03.2025
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
  • Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.

Education

Bachelor in Marketing - Digital Marketing And Communications

Wichita State University
Wichita, KS
12-2027

High School Diploma -

Circle High School
Towanda, KS
05-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Professional appearance
  • Exceptional communication

Timeline

Part Time Host

Meddys
03.2025 - Current

FOH Team Member

Chick-fil-A
08.2022 - 03.2025

Bachelor in Marketing - Digital Marketing And Communications

Wichita State University

High School Diploma -

Circle High School

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Lily McLain