Lily Ngosong
Minneapolis,MN
Summary
Experienced HR, payroll, and client support professional with extensive experience supporting employees and customers, working with payroll and workforce-management systems, reviewing timekeeping and employee data, and resolving administrative issues. Hands-on experience with UKG, ADP, and Paychex, with a strong understanding of payroll-related data, timekeeping, employee records, documentation, and issue resolution. Skilled at investigating discrepancies, researching information, explaining processes clearly to non-technical users, and determining when an issue requires escalation. Known for patience, empathy, accuracy, and the ability to manage multiple requests independently in fast-paced environments. Prepared to bring strong payroll knowledge, troubleshooting ability, customer service, and technology skills.
Overview
14
14
years of professional experience
Work History
HR & Payroll Support Specialist
LAVISH HEALTH CARE SERVICES
Minneapolis, MN
08.2023 - Current
- Provide HR, payroll, and administrative support while maintaining accurate employee and payroll-related information.
- Use UKG, ADP, and Paychex to access, review, and maintain payroll, employee, and timekeeping information.
- Review timekeeping and employee data for accuracy and investigate discrepancies requiring correction or follow-up.
- Respond to employee questions regarding payroll, time records, schedules, policies, and administrative processes.
- Troubleshoot payroll and timekeeping questions by gathering information, researching records, and identifying appropriate resolutions.
- Explain payroll and HR processes clearly to employees and team members with different levels of system knowledge.
- Maintain accurate documentation and protect confidential employee information.
- Prioritize multiple employee requests and follow issues through to resolution or escalation.
- Communicate with employees, managers, and internal team members regarding payroll and HR-related issues.
- Follow established procedures and compliance requirements when handling employee and payroll information.
HR & Payroll Support Coordinator
SEVITA / REM
Minneapolis, MN
05.2020 - 08.2023
- Supported payroll and employee administration using UKG, ADP, and Paychex.
- Reviewed employee time, attendance, and payroll-related information for accuracy and completeness.
- Investigated discrepancies involving timekeeping, employee records, and payroll-related data.
- Assisted with correcting data issues and communicating required changes to appropriate personnel.
- Responded to employee questions and provided clear guidance regarding payroll, timekeeping, and administrative procedures.
- Researched employee and payroll questions to identify the source of issues and determine appropriate next steps.
- Maintained accurate employee documentation and protected confidential personnel information.
- Prioritized requests according to urgency while maintaining accuracy and timely follow-up.
- Collaborated with management and internal personnel to resolve issues requiring additional research or escalation.
- Adapted quickly to changing systems, processes, procedures, and employee needs.
Customer Service & Payroll Support Associate
WALMART
Minneapolis, MN
07.2016 - 05.2020
- Provided high-volume customer and employee support in a fast-paced environment.
- Assisted with payroll and timekeeping-related questions while working with UKG, ADP, and Paychex systems.
- Reviewed information for accuracy and investigated discrepancies requiring correction or escalation.
- Gathered information, researched concerns, and worked toward timely resolution of customer and employee issues.
- Explained procedures and information clearly while maintaining patience and professionalism.
- Maintained accurate records and handled sensitive information appropriately.
- Prioritized multiple requests while balancing accuracy, efficiency, and customer service.
- Collaborated with supervisors and other departments to resolve issues that required additional assistance.
- Followed company policies and procedures while adapting to changing operational requirements.
- Demonstrated strong attention to detail when working with customer information, employee information, schedules, and system data.
Personnel / HR & Payroll Specialist
TARGET
Minneapolis, MN
01.2013 - 07.2016
- Provided personnel, employee-support, and payroll-related administrative assistance in a high-volume environment.
- Used UKG, ADP, and Paychex to access and maintain employee, payroll, and timekeeping information.
- Reviewed employee time and attendance information and investigated discrepancies requiring correction.
- Responded to employee questions concerning payroll, schedules, policies, procedures, and personnel matters.
- Maintained accurate employee records and documentation while handling confidential information.
- Investigated employee concerns by gathering information, researching applicable procedures, and coordinating with management when necessary.
- Explained HR and payroll information clearly and professionally to employees.
- Managed multiple employee requests while maintaining accuracy and timely follow-up.
- Collaborated with managers and internal teams to resolve employee and payroll-related issues.
- Applied strong attention to detail when reviewing numbers, records, schedules, timekeeping information, and payroll-related data.
Education
Social Work
St. Cloud State University
St. Cloud, MNSkills
- Client & Employee Support
- Payroll & HR Support
- UKG
- ADP
- Paychex
- Payroll & Timekeeping Systems
- Payroll Data Verification
- Timecard & Data Discrepancy Resolution
- Issue Investigation & Troubleshooting
- Employee Records & Documentation
- Request Prioritization & Follow-Up
- Policy & Compliance Procedures
- Data Entry & Accuracy
- Confidential Information
- Written & Verbal Communication
- Problem Resolution & Escalation
- Microsoft Office Suite
- Cross-Functional Collaboration
- Independent Work & Time Management
- New Software & Process Learning
- Payroll & Workforce Management
- Microsoft Word
- Excel
- Outlook
- Timekeeping systems
- Employee information systems
- Payroll data
- Electronic documentation
- Records management
Technology And Systems
UKG, ADP, Paychex, Microsoft Word, Excel, Outlook, Timekeeping systems, employee information systems, payroll data, electronic documentation, data entry, records management
Timeline
HR & Payroll Support Specialist
LAVISH HEALTH CARE SERVICES
08.2023 - Current
HR & Payroll Support Coordinator
SEVITA / REM
05.2020 - 08.2023
Customer Service & Payroll Support Associate
WALMART
07.2016 - 05.2020
Personnel / HR & Payroll Specialist
TARGET
01.2013 - 07.2016
Social Work
St. Cloud State University