Christina Burnham
Lifetime of Love Nannies
Reno,NV
12
years of professional experience
1
Language
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Work History
Communications Manager
4 Years 4 Months- Client Relations & Administrative Operations:
- Managed incoming client accounts and supported the transition from qualified leads to active accounts, ensuring accurate information, timely communication, and a smooth onboarding process.
- Conducted weekly and monthly client follow-ups to assess satisfaction, address concerns, and support client retention.
- Resolved client concerns and service issues promptly and professionally, maintaining strong client relationships and a positive customer experience.
- Managed candidate communications regarding job opportunities, placements, scheduling, and agency services.
- Coached entry-level employees on company standards, procedures, and service expectations.
- Utilized specialized CRM software to manage client and employee records, communications, placements, and administrative workflows.
- Utilized Google Workspace (Gmail, Docs, Sheets, Drive, Meet, and Calendar) for correspondence, document management, scheduling, data tracking, and daily administrative tasks.
- Compiled and maintained company spreadsheets, including client information, membership records, and monthly business metrics.
- Supported monthly performance meetings led by the owner by reviewing key metrics, identifying operational challenges, and contributing to discussions regarding company goals and improvements.
- Provided occasional support to the Accounting department with accounts receivable, payment tracking, and collection efforts.
Family & Household Management | Full-Time Parent
6 Years 7 Months- Successfully managed the operations of a busy household, overseeing budgeting, scheduling, transportation, education, appointments, activities, and daily logistics.
- Prioritized and balanced multiple competing responsibilities while maintaining organized routines and meeting the needs of a growing family.
- Coordinated children's education and extracurricular activities, developing strong planning, communication, time-management, and problem-solving skills.
- Independently handled daily challenges and conflict resolution, demonstrating adaptability, patience, accountability, and sound judgment.
- Fostered children's academic, emotional, social, and creative development through reading, music, hands-on learning, crafts, and structured activities.
Recruiting Coordinator (Temp Position)
7 Months- Managed 30–40 inbound candidate calls daily, providing professional and responsive communication throughout the recruitment process.
- Managed the Applicant Tracking System (ATS), maintaining accurate candidate records and supporting efficient candidate tracking and selection.
- Pre-screened resumes and qualified candidates before submitting them to corporate hiring managers for consideration.
- Coordinated candidate interviews with hiring managers, including scheduling and video interview setup, ensuring an organized and efficient process.
- Processed drug screens, background checks, reference checks, and payroll information to support timely and compliant onboarding.
- Developed onboarding materials and supported new-hire integration, while also organizing career fairs and recruitment events to attract qualified candidates.
Education
High school diploma or GED
Certificate of Completion - Computer Applications
- Microsoft Office & QuickBooks/Accounting Training
Skills
Administrative & Office Operations
Client Relations & Customer Service
CRM & Database Management
Recruitment & Talent Acquisition
Client & Employee Support
Client Onboarding
Employee Coaching & Performance Support
Conflict Resolution
Scheduling & Calendar Management
Project & Task Coordination
Data & Spreadsheet Management
Document & Records Management
Process Improvement
Operations Coordination
Microsoft Office Suite
Google Workspace
Written & Verbal Communication
Organization & Task Prioritization
Confidential Information Management
Problem-Solving & Decision-Making
Accomplishments
- Played a key supporting role in helping the company achieve its $2 million annual sales goal through effective client management, account support, service coordination, and customer retention.
Languages
English
Interests
Spending Time with Family • Acrylic Painting & Creative Crafts • Scenic Photography • Supporting Local Nonprofit Organizations
Timeline
Communications Manager
Lifetime of Love Nannies
05.2022 - 09.2026Read More
Family & Household Management | Full-Time Parent
Private Household / Family Management
10.2015 - 05.2022Read More
Recruiting Coordinator (Temp Position)
PeopleShare
03.2015 - 10.2015Read More
High school diploma or GED
Read More
New Horizons
Certificate of Completion from Computer Applications
Read More
Personal Information
Work Permit: Authorized to work in the US for any employer