Lily Nolan
Berlin,MD
Summary
working while continuing school and being responsible and always showing up on time
Overview
3
3
years of professional experience
Work History
Host
Bad Monkey
West Ocean City MD
02.2024 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Sales Associates, Reptiles
Aerie By American Eagle
West Ocean City MD
01.2023 - 12.2024
- Resolved customer complaints regarding animal health or product quality, ensuring repeat business and positive word-of-mouth referrals.
- Participated in local community events promoting responsible ownership of exotic pets, raising awareness about the store''s offerings.
- Implemented an effective system for monitoring animal health, promptly addressing any issues identified during regular checkups.
- Enhanced product displays, resulting in increased interest from customers and higher sales of reptile-related items.
- Worked closely with breeders to source healthy animals for sale, expanding the variety of species available at the store.
- Provided excellent after-sales support, assisting customers with inquiries about their newly purchased pet or related products.
Server
Micky Fins
West Ocean City MD
04.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hoopers Crab House
Server Jobs
West Ocean City Maryland
01.2022 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Stephen Decatur High School
Berlin, MDSkills
I love working with people/children I am a quick learner who loves to work while continuing school
Timeline
Host
Bad Monkey
02.2024 - 12.2024
Server
Micky Fins
04.2023 - 10.2024
Sales Associates, Reptiles
Aerie By American Eagle
01.2023 - 12.2024
Hoopers Crab House
Server Jobs
01.2022 - 01.2024
Stephen Decatur High School