Lily O'Brien
Bay City,MI
Summary
Ambitious Esthetics Student with outstanding customer and personal service skills. Adept at maintaining client notes and reports. Strengths include educating clients on spa services and techniques and performing thorough consultations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Server
H2o's Waterside Grill
Bay City, MI
07.2023 - 11.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Complied with safety procedures when handling food items or cleaning materials.
- Identified needs of customers promptly and efficiently.
Member Service Lead
Dow Bay Area Family YMCA
Bay City, MI
06.2021 - 06.2023
- Performed data entry into the computer system for member information updates or changes.
- Answered member questions about products and services.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Bay City Western High School
Auburn, MI06-2022
Some College (No Degree) - Nursing
Delta College
Bay City, MISkills
- Product Knowledge Mastery
- Anatomy and Physiology Understanding
- Tool, Equipment, and Surface Sanitizing
- Beauty Treatment Recommendation
- Chemical Application
- Strong Manual Dexterity
Professional References
- Name: Bonnie St. Peter
Job Title: Office Manager/Dental Assistant
Place of Employment: Dr. Ward
Phone Number: 989-686-0055
Relation to you: Professional peer
- Name: Leslie Orozco
Job Title: Enterprise Strategy Communications Leader
Place of Employment: O-I Glass
Phone Number: 989-297-4485
Email: glass@o-i.com
Relation to you: Professional peer
Certification
- PCA Chemical Peel certified
Timeline
Restaurant Server
H2o's Waterside Grill
07.2023 - 11.2023
Member Service Lead
Dow Bay Area Family YMCA
06.2021 - 06.2023
High School Diploma -
Bay City Western High School
Some College (No Degree) - Nursing
Delta College
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