Lily Palma
Ata Mohsin
Panama City,FL
1
Language
9
years of professional experience
Results-oriented healthcare professional with expertise in patient care, medical procedures, and electronic health records. Demonstrates strong time management and communication skills while fostering teamwork and adaptability. Committed to delivering high-quality results in fast-paced environments, effectively supporting medical staff and enhancing patient experiences.
Work History
Medical Assistant
1 Year 4 Months- Managed patient check-in, verification, and appointment scheduling to support smooth daily office flow.
- Answered multi-line calls, routed inquiries, and resolved scheduling concerns with professionalism.
- Collected and updated patient demographics, insurance details, and medical records accurately.
- Recorded accurate chart notes in EHR, supporting timely follow-up and continuity of care.
- Maintained confidentiality while handling charts, forms, and electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced office productivity by handling high volume of callers per day.
- Triaged patient calls, relayed clinical instructions, and reinforced prep guidelines before procedures.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Verified insurance information, collected forms, and supported front-office patient registration tasks.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Performed medical records management, including filing, organizing and scanning documents.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and updated patient demographics, insurance details, and medical records accurately.
Medical Office Secretary/ Medical Technitian
3 Years- Created a structured filing system for patient records to facilitate quick access for healthcare providers.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Streamlined sample preparation protocols, reducing errors and retests to save time and resources for the laboratory.
- Managed inventory of lab supplies, reducing waste and saving costs for the department.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Improved patient experience through efficient appointment scheduling and conflict resolution.
- Assisted in the onboarding process for new hires, providing training on office procedures, software applications, and best practices.
- Escorted patients from the waiting area to the triage area, ranging from patients with full to limited mobility.
- Shortened patient wait times by prioritizing tasks and effectively delegating responsibilities to staff.
- Promoted a positive work environment by fostering collaboration and open communication among office staff members.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Supported medical professionals with the preparation of examination rooms and equipment for patient use.
- Facilitated smooth clinical operations by maintaining clean exam rooms stocked with necessary supplies for each procedure type.
- Followed up and documented patients' condition after invasive procedures.
- Organized paperwork such as charts and reports for office and patient needs.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Performed various administrative tasks by filing, copying and faxing documents..
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Enhanced office productivity by handling a high volume of callers per day.
- Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
Server
5 Months- Coordinated dining room service to maintain smooth guest flow and timely table turnover.
- Trained new servers on menu knowledge, POS usage, and service standards.
- Anticipated guest needs and resolved concerns to support consistent hospitality.
- Processed orders accurately through POS systems and communicated special requests to kitchen staff.
- Maintained organized sections by prioritizing tables, refills, and course timing.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted quickly to high-volume shifts and maintained professional service under pressure.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Salse Associate
3 Months- Greeted customers and provided assistance, enhancing overall customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Employed flexible hours to ensure adequate staffing and support for operational needs. to meet seasonal and business needs
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked to meet or exceed targets for credit card applications and special promotions, driving additional sales.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strategies to improve customer satisfaction and engagement, fostering loyalty.
- Provided product price information to customers..
Hostess
6 Months- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Seat guests at appropriate table accommodations
- Disinfect and maintain the waiting area
- Answer multi-line phone
- Supported servers, food runners, and bussers by keeping dining area ready for every guest.
- Operate POS system
- Enhanced guest relations by efficiently managing seating and guest flow.
- Supported servers, food runners, and bussers by keeping dining area ready for every guest.
- Strengthened customer loyalty through proactive engagement and relationship building.
Childcare attendant
3 Years 6 Months- Appropriately document each child’s name and information
- Performed hand sanitization to ensure cleanliness. the child’s hands and belongings
- Instructed children in health and personal habits.
- Fostered children's emotional and social development through encouragement of positive self-concepts and understanding of others.
- Created and served nutritious meals and snacks to promote healthy eating habits.
- Coordinated with supervisors to manage snacks, arts and crafts, and nap time.
- Taught children educational games to reinforce learning of alphabet and numbers.
- Implemented positive behavior management techniques to improve social interactions and emotional well-being.
Education
High School Diploma
Skills
Direct patient care
Vital sign monitoring
Microsoft and Aloha operations
Detail-oriented
Sterilization techniques
Medical terminology
HIPAA compliance
Medical office administration
Software proficiency
Detail-oriented
Organization
Basic Life Support
Patient billing support
Languages
Spanish
Native or Bilingual
Timeline
Server
Uncle Ernies Bayfront Grill
03.2026 - 08.2026Read More
Medical Assistant
Digestive Diseases Center
06.2025 - CurrentRead More
Medical Office Secretary/ Medical Technitian
Ata Mohsin
10.2023 - CurrentRead More
Salse Associate
Cricket Wirless
05.2023 - 08.2023Read More
Hostess
Dirty Dicks Crab House
03.2021 - 09.2021Read More
Childcare attendant
Covenant Church
03.2018 - 09.2021Read More
Rutherford High School
High School Diploma
Read More
Gulf Coast State College
Read More