Hi, I’m
Lily Peinado
El Monte,CA
Summary
Well-qualified Human Resources technician with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with employees while always exercising confidentiality and discretion. Detail-oriented team player with strong
organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to leverage training and experience to take on new professional challenges.
Overview
22
years of professional experience
1
Certification
Work History
Temple City Unified School District
Human Resources Technician II
12.2018 - Current
Job overview
- Provide essential support to address individual HR needs of employees with great customer service, confidentiality, and discretion.
- Maintain human resources records by processing applications and resumes, calculate starting salary, onboarding, and benefits.
- Benefits administration including enrollments, changes, and terminations.
- Administer employee leaves, including calculating sick leave accruals, return dates and forms, according to policy.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Huntington Memorial Hospital
Data Specialist
05.2013 - 12.2018
Job overview
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Supported operations staff in researching data configuration and processing issues.
- Extracted, imported and exported Access, Infoview and Cerner data into various database applications.
- Audited data regularly to guarantee integrity and quality.
- Responsible for daily inquiries and requests of data to meet deadlines.
- Responsible for maintaining our internal reports within our website.
- Coordinating Administrator in "Command Center" for Hospital Surveys with ability to problem solve requests in very short timeline.
- Built and maintained tracking databases for variety of measuring aspects.
Wells Fargo Bank, N.A.
Retail Account Executive
05.2003 - 06.2010
Job overview
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty overseeing 20 bank branches.
- Build strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Implemented professional sales presentations to creatively communicate products and services.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Wells Fargo Bank, N.A.
Customer Service Representative
09.2001 - 04.2003
Job overview
- Investigated and resolved customer inquiries and concerns quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving those needs.
- Develop strong customer relationships to encourage repeat business.
- Responded to customer requests for products, services, and company information.
Education
California State Dominguez Hills, Carson, CA
Bachelor of Science from Business Administration
06.2003
Skills
- Employee Relations
- Microsoft Office Suite
- Excellent organizational skills
- HR Systems and Database
- Leaves and Unemployment Process
- Recruiting and Hiring Oversight
- Compensation and Benefits
- HRIS Updating
Certification
Completed CSPCA Merit System Academy
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Technician II
Temple City Unified School District
12.2018 - Current
Data Specialist
Huntington Memorial Hospital
05.2013 - 12.2018
Retail Account Executive
Wells Fargo Bank, N.A.
05.2003 - 06.2010
Customer Service Representative
Wells Fargo Bank, N.A.
09.2001 - 04.2003
California State Dominguez Hills
Bachelor of Science from Business Administration
Completed CSPCA Merit System Academy
Similar Profiles
MIGUEL BERRIOSMIGUEL BERRIOS
Campus Security Supervisor at Temple City Unified School DistrictCampus Security Supervisor at Temple City Unified School District
Maria MontesMaria Montes
Student Teacher at Temple City Unified School DistrictStudent Teacher at Temple City Unified School District
Lissett O. GuajardoLissett O. Guajardo
Designated Instructional Services (D.I.S.) Aide at Murrieta Valley Unified School DistrictDesignated Instructional Services (D.I.S.) Aide at Murrieta Valley Unified School District