Lily Plump
Arlington,WA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Tory Burch LLC
01.2021 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register after end of shift to balance and record accurate transactions.
Restaurant Hostess
Kafe Neo
02.2020 - 11.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Restaurant Hostess
Blue Bird Cafe
07.2018 - 11.2020
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily.
Education
High School Diploma -
Arlington High School
Arlington, WA06.2024
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Multi-Tasking
Timeline
Retail Sales Associate
Tory Burch LLC
01.2021 - 03.2023
Restaurant Hostess
Kafe Neo
02.2020 - 11.2020
Restaurant Hostess
Blue Bird Cafe
07.2018 - 11.2020
High School Diploma -
Arlington High School
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