Lily Popken
Hackett
Summary
Dynamic and detail-oriented professional with extensive experience at The Laundry Room, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and resolve issues effectively. Skilled in laundry room operations and relationship building, ensuring high-quality service and customer satisfaction. Flexible and dedicated to maintaining a clean and organized environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Laundry Attendant
The Laundry Room
Greenwood, AR
11.2023 - Current
- Supervised daily cash register operations, ensuring accurate cash handling and customer transactions.
- Trained and mentored new cashiers on company policies and customer service standards.
- Managed team scheduling to optimize coverage during peak hours and improve service efficiency.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Cashier Team Lead
Dollar General
Hackett, AR
06.2022 - 03.2023
- Supervised daily cash register operations, ensuring accurate cash handling and customer transactions.
- Trained and mentored new cashiers on company policies and customer service standards.
- Managed team scheduling to optimize coverage during peak hours and improve service efficiency.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Hackett Highschool
Hackett, AR05.2022
Skills
Workplace cleanliness
Color separation
Laundry folding and storage
Laundry room operations
Inventory tracking
Machine maintenance
Basic sewing
Laundry folding
Customer service
Problem-solving
Excellent communication
Teamwork and collaboration
Relationship building
Attention to detail
Work prioritization
Quality assurance
Flexible schedule
Certification
Microsoft office specialist
Timeline
Laundry Attendant
The Laundry Room
11.2023 - Current
Cashier Team Lead
Dollar General
06.2022 - 03.2023
High School Diploma -
Hackett Highschool