Lily Redden
Laguna Niguel,CA
Summary
I am an extremely attentive and enthusiastic assistant who is highly educated and skilled in effective communication, active listening, as well as creating and maintaining interpersonal relationships. As both a student and an employee I am always looking to learn and better my performance. I thrive off of collaboration but also excel in independent tasks. It excites me to serve both my immediate colleagues and the company as a whole in reaching their goals.
Overview
4
4
years of professional experience
Work History
Peer Mentor and Tutor
Point Loma Nazarene University
San Diego, CA
08.2024 - 12.2025
- Facilitated peer-to-peer support sessions enhancing student engagement and academic success.
- Developed and implemented study strategies tailored to individual learning styles.
- Coordinated workshops on time management and effective study techniques.
- Mentored new students, fostering a welcoming environment for academic transition.
- Kept record of attendance
- Coordinated communication between students and my employer
Office Assistant
Bob Wolff, Realtor® And Top-Producer
Dana Point, CA
05.2023 - 08.2023
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Utilized office management software to record and track customer information.
- Supported staff on special assignments and ad hoc projects.
- Delivered clerical support by handling range of routine and special requirements.
- Coordinated travel arrangements for staff members.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Streamlined communication between departments for better collaboration and increased productivity.
Sales Associate
The Beach Company
San Clemente, CA
03.2022 - 07.2022
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelors Of Arts - Psychology
Point Loma Nazarene University
San Diego, CA12-2025
Skills
- Schedule management
- Clerical support
- Communication
- Record sorting and filing
- Correspondence drafting
- Complex problem solving
- Spreadsheet management
- Creative thinking
- Attention to detail
- Active listening
Accomplishments
- Acknowledged on the Fall 2023, Spring 2024, Fall 2024, and Spring 2025 deans list for academic excellence at Point Loma Nazarene University
- Eduology's National Peer Mentor Certificate
- Harvard EdX certificate of completion for coursework in "Bioethics: Law, Medicine, and Ethics"
Affiliations
National Charity League, Laguna Chapter
Point Loma Nazarene University LEAD program
Timeline
Peer Mentor and Tutor
Point Loma Nazarene University
08.2024 - 12.2025
Office Assistant
Bob Wolff, Realtor® And Top-Producer
05.2023 - 08.2023
Sales Associate
The Beach Company
03.2022 - 07.2022
Bachelors Of Arts - Psychology
Point Loma Nazarene University