Kaitlyn Crowley

• Assisted students in developing educational plans that best meet their needs and goals.
• Advised students regarding future classes
• Brainstormed thesis and essay topic ideas with students
• Advised students on how to ask for letters of recommendation
• Revised student papers
• Revised college admission essays

• Record relevant information in communication logs

• Check residents' IDs to ensure building security

• Check-in residents' guests

• Assist in fire drill safety

• Answer calls in a professional and helpful manner

• Greet residents and guests warmly

• Assist new team members with difficult tasks and teach them how to complete said task

• Work morning and night shifts

• Logged maintenance requests for resident rooms, communal rooms, elevators, etc.

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Collaborated closely with colleagues to meet customer needs.
• Answered incoming calls, checking and returning voicemails to obtain records.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Mentored junior team members and managed employee relationships.

• Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
• Patrolled to identify anyone needing assistance and offered immediate care.
• Used training and medical supplies to examine injured people and administer first aid.
• Participated in monthly training courses to stay up-to-date in water rescue techniques.
• Collaborated closely with team to identify issues and quickest methods for remediation.
• Filled out incident and accident reports and submitted to supervisor.