Lily Reyes
Hixson,TN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Backroom Associate
TJ Maxx, TJX Companies
Hixson, Tennessee
10.2023 - Current
- Assisted in setting up displays and promotional materials in the store.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Conducted regular stock checks to maintain accurate inventory levels.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Assisted in unloading and stocking merchandise from delivery trucks.
- Compared merchandise invoices to items actually received.
- Operated material handling equipment safely, such as pallet jacks and dollies.
- Ensured safety procedures were followed to prevent injury or damage to goods.
- Collaborated with team members to ensure efficient workflow within the department.
- Participated in periodic inventory audits to verify stock quantities.
- Used company software for inventory management and documentation purposes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant Store Manager
Claire's Boutique
Owensboro, Kentucky
03.2020 - 02.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Trained new employees on store policies, procedures and customer service standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Implemented successful business strategies to increase revenue and target new markets.
Cashier Team Lead
Bargain Hunt
Owensboro, Kentucky
10.2017 - 03.2020
- Maintained work area and kept cash drawer organized.
- Assisted cashiers with resolving customer complaints and inquiries.
- Counted and balanced cashier drawers.
- Analyzed sales data reports to identify trends in customer buying habits.
- Assisted customers with locating items within the store when requested.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Coordinated with other departments when additional support was needed during peak hours.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Education
High School Diploma -
Owensboro High School
Owensboro, Kentucky 05-2017
Skills
- Customer service
- Attention to detail
- Issue resolution
- Marketing and promotions
- Verbal and written communication
Accomplishments
- I graduated high school with an associates degree in business management.
- Received employee of the month/quarter at every listed job at least once.
- Received multiple awards and recognition for customer service skills by managers as well as customers.
Timeline
Backroom Associate
TJ Maxx, TJX Companies
10.2023 - Current
Assistant Store Manager
Claire's Boutique
03.2020 - 02.2023
Cashier Team Lead
Bargain Hunt
10.2017 - 03.2020
High School Diploma -
Owensboro High School