Lily Rogers
Keller
Summary
Dynamic customer service professional with a proven track record at Freddy's Frozen Custard and Steakburger. Skilled in conflict resolution and adept at thriving in fast-paced environments. Recognized for crafting personalized guest experiences and maintaining operational excellence, ensuring high satisfaction levels and seamless service during peak hours.
Overview
1
1
year of professional experience
Work History
Front of House
Freddys Frozen Custard And Steakburger
11.2024 - Current
-Welcomed guests at the front desk.
-Assisted guests at the drive thru
-Crafted unique and flavorful confections tailored to guest preferences.
-Operated and balanced cash register transactions.
-Handled restaurant closing procedures during frequent evening shifts.
-Maintained cleanliness throughout the restaurant.
-Provided timely service under high-demand conditions.
Cashier
Kwik Kar Oil And Lube
04.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School - High School
Keller High School
Keller05.2026
Skills
Customer Service & Guest Relations
Multi-Tasking in Fast-Paced Environments
Phone Etiquette & Call Handling
Conflict Resolution & Guest Issue Management
Strong Communication & Active Listening
Adaptability & Quick Learning
Problem-Solving & Decision Making
Team Collaboration & Leadership
Professionalism & Poise Under Pressure
Timeline
Front of House
Freddys Frozen Custard And Steakburger
11.2024 - Current
Cashier
Kwik Kar Oil And Lube
04.2024 - 07.2024
High School - High School
Keller High School
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