LILY SCHARNHORST
Summary
Customer-focused professional with experience in sales, administrative support, and high-volume customer service. Skilled in building strong client relationships, analyzing sales performance, identifying opportunities to maximize results, and managing multiple priorities in fast-paced environments. Experienced in scheduling, record keeping, conflict resolution, and Microsoft Word and Excel. Known for professionalism, attention to detail, and creating positive customer experiences. Relocating to Alexandria, VA and seeking to bring a strong customer service and organizational background to an administrative assistant role.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Section Lead
Trader Joe's
Austin, USA
09.2025 - Current
- Monitor store and section sales performance, analyzing sales percentages and trends to identify opportunities for growth.
- Compare store performance against other locations within the region to evaluate results and identify strategies for improving sales.
- Develop and implement strategies to maximize sales based on customer demand, product performance, and regional trends.
- Manage ordering and inventory for an assigned section while balancing product availability with sales performance.
- Build strong customer relationships through personalized recommendations and detailed product knowledge.
- Support employee training and development while maintaining company standards and operational procedures.
- Balance customer service, sales objectives, and operational responsibilities in a fast-paced environment.
Administrative Assistant / PT Technician
Ozark Orthopaedics
Rogers, USA
02.2023 - 02.2024
- Served as a professional first point of contact by answering phone calls, responding to inquiries, and directing customers to appropriate personnel.
- Scheduled appointments and coordinated administrative tasks to support daily office operations.
- Maintained accurate records and provided administrative support to management.
- Responded to customer requests promptly and professionally while handling multiple priorities.
- Maintained a welcoming and professional environment while assisting patients and staff.
Server
Ashleigh Wine and Sake
Rogers, USA
02.2025 - 08.2025
- Built rapport with guests and provided personalized recommendations based on individual preferences.
- Used product knowledge and consultative selling techniques to recommend products and enhance guest experiences.
- Maintained a polished and professional environment consistent with upscale service standards.
- Accurately processed orders and payments while managing multiple customers simultaneously.
Seasonal Server
Old Florida Fish House
Santa Rosa Beach, USA
03.2024 - 08.2024
- Delivered professional, personalized service in a high-volume upscale environment.
- Built positive relationships with guests while identifying and responding to individual needs.
- Demonstrated strong product knowledge and confidently answered questions and provided recommendations.
- Collaborated with team members to ensure efficient and exceptional customer experiences.
Server
Grub's Bar and Grille
Fayetteville, USA
07.2023 - 08.2025
- Served customers with a focus on friendliness and service accuracy
- Enhanced guest experiences by addressing needs and inquiries promptly
- Oversaw service for multiple tables during busy shifts
Education
General Studies -
Austin Community College
Austin, TX08-2025
Pre-Health Science -
NorthWest Arkansas Community College
Bentonville, AR08-2022
Skills
- Inventory management
- Customer service
- Sales & upselling
- Administrative support
- Scheduling & appointment coordination
- Microsoft Word
- Microsoft Excel
- Record keeping
- Conflict resolution
- Communication
- Staff training
- Operational efficiency
Certification
- Microsoft Word Certification
- Microsoft Excel Certification
Timeline
Section Lead
Trader Joe's
09.2025 - Current
Server
Ashleigh Wine and Sake
02.2025 - 08.2025
Seasonal Server
Old Florida Fish House
03.2024 - 08.2024
Server
Grub's Bar and Grille
07.2023 - 08.2025
Administrative Assistant / PT Technician
Ozark Orthopaedics
02.2023 - 02.2024
General Studies -
Austin Community College
Pre-Health Science -
NorthWest Arkansas Community College