Lily Schultz-Miller
Canal Winchester,OH
Overview
4
4
years of professional experience
Work History
Team Member
Max&Erma's
Lancaster, OH
04.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with team members to ensure efficient operation during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat visits.
Team Member
Harbor Freight
Reynoldsburg, Ohio
05.2024 - 08.2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Completed cashier duties for purchases, returns, and exchanges and answering general inquires.
Customer Service
Best Buy
Lancaster, Ohio
10.2022 - 04.2024
- Complete cashier duties for purchases, returns, and exchanges as well as answering general inquiries.
- Troubleshoot issues with online orders to maintain and increase customer satisfaction.
- Train new employees on cash registers and standard operating procedures.
- Facilitate closing tasks to ensure the store is ready for opening shifts.
Team Member
KFC
Canal Winchester, Ohio
05.2022 - 09.2022
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Trained new employees on food preparation, POS, and opening and closing duties.
Activities Aide
Embassy of Winchester
Canal Winchester, Ohio
12.2021 - 03.2022
- Assisted residents in engaging in programs and activities such as games, crafts, and movie nights.
- Helped provide a friendly and welcoming environment to assure residents feel safe and comfortable.
- Documented resident participation to track engagement and increase participation.
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Collaboration and teamwork
Timeline
Team Member
Max&Erma's
04.2025 - Current
Team Member
Harbor Freight
05.2024 - 08.2024
Customer Service
Best Buy
10.2022 - 04.2024
Team Member
KFC
05.2022 - 09.2022
Activities Aide
Embassy of Winchester
12.2021 - 03.2022