Lily Scott
Plattsburgh
Summary
Customer service expert with a track record of improving client satisfaction and resolving conflicts efficiently. Experienced IT Intern adept at troubleshooting hardware and software issues. Proficient in research analysis and data interpretation, leading to enhanced network performance and learning environments.
Overview
2
2
years of professional experience
Work History
Cashier
Hannaford
Plattsburgh
03.2024 - Current
- Processed customer transactions with accuracy and efficiency at the checkout.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and debit transactions securely and responsibly.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints and provided excellent service solutions.
IT Intern
Plattsburgh City School District
Plattsburgh
07.2025 - 08.2025
- Resolved hardware and software issues for staff and students efficiently.
- Configured and set up classroom technology equipment to enhance learning experiences.
- Collaborated with team members to address and improve network connectivity problems.
Education
Bachelor of Arts - Political Science
Binghamton University
Binghamton, NYSkills
- Research analysis and data interpretation
- Project management
- Microsoft Office proficiency
- Customer service and support
- Conflict resolution strategies
- Team collaboration
- Technical troubleshooting skills
- Effective communication
Timeline
IT Intern
Plattsburgh City School District
07.2025 - 08.2025
Cashier
Hannaford
03.2024 - Current
Bachelor of Arts - Political Science
Binghamton University