LILY SERPAS
RICHMOND
Summary
Detail-oriented Admissions Clerk handles high volume of recordkeeping and clerical needs with minimal oversight and high efficiency. Self-motivated and organized with in-depth understanding of practices and policies. Excellent customer relations skills and attention to detail.
Overview
7
7
years of professional experience
Work History
HR RECRUITER
Crothall Healthcare
Houston
10.2021 - 04.2022
- Spearheaded candidate sourcing strategies, enhancing talent pool quality and achieving substantial improvements in hiring efficiency.
- Streamlined the candidate screening process, significantly enhancing the quality of short-listed candidates and reducing time-to-fill for key positions.
- Coordinated with hiring managers to align recruitment strategies, enhancing communication and ensuring timely staffing fulfillment.
- Collaborated with hiring managers to clarify role requirements, strengthening partnerships and expediting resolution of staffing needs.
- Guided applicants through hiring process, fostering positive candidate experience and supporting their professional growth.
- Maintained accurate records of candidate interactions and recruitment metrics, upholding compliance and improving reporting accuracy.
ADMITTING REPRESENTATIVE/SCHEDULER
Houston Methodist
Sugar Land
03.2018 - 10.2019
- Facilitated patient admissions by registering information efficiently, improving workflow and creating seamless patient experiences.
- Streamlined scheduling processes for outpatient imaging, significantly reducing wait times and improving patient satisfaction.
- Maintained accurate patient records in the Hospital Information System, ensuring compliance with HIPAA guidelines and protecting patient privacy.
- Collected and processed financial responsibilities, accurately handling copays and insurance details, which improved revenue cycle management.
- Demonstrated strong multitasking abilities in a high-volume call center, successfully managing patient inquiries and scheduling needs.
- Enhanced patient registration efficiency by implementing streamlined data entry processes, reducing wait times.
PATIENT SUPPORT SPECIALIST
HOPE Clinic
Houston
10.2015 - 03.2018
- Assisted patients with registration, eligibility, and copay collection, improving service efficiency.
- Facilitated patient check-in processes, ensuring accurate information collection and enhancing patient satisfaction through attentive service.
- Managed patient check-in/out, ensuring accurate information and efficient clerical support.
- Managed appointment scheduling, optimizing patient flow and reducing wait times, resulting in improved clinic efficiency.
- Digitized medical records in EClinical, maintaining compliance with HIPAA guidelines.
- Processed and maintained medical records with precision, adhering to HIPAA guidelines and enhancing data integrity.
- Provided compassionate patient support, ensuring comfort and understanding during visits, enhancing overall patient experience.
Education
HIGH SCHOOL DIPLOMA -
Hasting High School
Houston, TXSkills
- Recruiting
- Scheduling
- Attention to Detail
- Microsoft Office
- Excel
- Customer Service
- Critical Thinking
- Problem Solving
- Time Management
- Conflict Resolution
- Team Collaboration
- Interpersonal Skills
Languages
- Spanish
- English, Native
- Spanish, Native
Timeline
HR RECRUITER
Crothall Healthcare
10.2021 - 04.2022
ADMITTING REPRESENTATIVE/SCHEDULER
Houston Methodist
03.2018 - 10.2019
PATIENT SUPPORT SPECIALIST
HOPE Clinic
10.2015 - 03.2018
HIGH SCHOOL DIPLOMA -
Hasting High School