Lily Serra-kantor
Alden,NY
Summary
Detail-oriented Consultant specializing in project management and advisory services. Delivered effective solutions by navigating complex roadmaps and implementing appropriate procedures throughout project lifecycles. Demonstrated expertise in system analysis, infrastructure updates, and framework design while engaging clients to meet diverse business requirements.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Information Technology Consultant
Jasterllc
East Aurora, New York
03.2023 - Current
- Provided technical guidance to clients regarding the selection, implementation, and use of software applications.
- Troubleshot connectivity issues across firewalls, VPNs, and routed networks.
- Monitored firewall logs and alerts for suspicious traffic patterns.
- Established user access protocols for secure system entry., VPN connections, and network permissions
- Trained users on applications and security practices to improve compliance and support capabilities.
- Documented technical procedures, service requests, and support activities.
Sandwich Artist
Firehouse Subs
Williamsville, New York
05.2020 - 09.2023
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Supported team workflow during rush periods and order spikes
- Communicated effectively with co-workers regarding customer needs and concerns.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Maintained cleanliness across dining area, kitchen, and service stations
Spectrum
Charter Spectrum
Cheektowaga, New York
11.2021 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer requirements to improve service delivery.
- Responded to customer needs swiftly to ensure satisfaction.
- Delivered remote support for customers facing technical issues.
Education
Bachelor of Science - Information And Computer Systems
University of Phoenix
Tempe, AZ 04.2026 - 10.2026
Associate of Science - Gender Studies
Erie Community College
Buffalo, NY 09.2024 - 01.2026
Skills
- Cybersecurity monitoring
- Network troubleshooting
- VPN support
- Technical support
- Systems administration
- IT infrastructure
- IT asset management
- Technical documentation
- Technical concepts
- Customer service
Accomplishments
- National Society of Leadership and Success (NSLS)
Timeline
Bachelor of Science - Information And Computer Systems
University of Phoenix
04.2026 - 10.2026
Associate of Science - Gender Studies
Erie Community College
09.2024 - 01.2026
Information Technology Consultant
Jasterllc
03.2023 - Current
Spectrum
Charter Spectrum
11.2021 - 03.2023
Sandwich Artist
Firehouse Subs
05.2020 - 09.2023