Lily Siegel
Morro Bay,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Service Associate
Dignity Health
10.2022 - Current
- Answered incoming calls, scheduled appointments and filed medical records
- Improved overall efficiency of the front office by implementing new procedures for timely record-keeping and paperwork management
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing
- Provided excellent customer service to patients and medical staff
- Processed payments using cash and credit cards, maintaining accurate records of transactions
Cashier
Rite Aid Pharmacy - Morro Bay
09.2019 - 06.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Answered questions about store policies and addressed customer concerns
Education
Associate of Arts - Social And Behavioral Science
Cuesta College
San Luis Obispo, CA05.2023
High School Diploma -
Morro Bay High School
Morro Bay, CA06.2020
Skills
- Attention to Detail
- Insurance Verification
- Patient confidentiality
- Appointment Scheduling
- Flexible and Adaptable
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Good Telephone Etiquette
- Organization and Time Management
- Denial Management
- TES Edits
- CPT Knowledge
- Patient Billing
Timeline
Patient Service Associate
Dignity Health
10.2022 - Current
Cashier
Rite Aid Pharmacy - Morro Bay
09.2019 - 06.2020
Associate of Arts - Social And Behavioral Science
Cuesta College
High School Diploma -
Morro Bay High School