Lily Simpkins
Sweetwater ,TN
Summary
Motivated and reliable professional with a diverse background spanning healthcare support, customer service, documentation, and digital organization. Known for strong communication skills, high attention to detail, and the ability to remain calm and effective in busy or high-pressure settings. Brings a blend of clinical experience, technical proficiency, and a genuine commitment to quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Physical Therapy Technician
Premier Physical Therapy
04.2024 - Current
- Assisted physical therapists in administering treatment plans to enhance patient recovery.
- Maintained accurate patient records and documentation to ensure compliance and continuity of care.
- Prepared therapy equipment and workstations for various therapeutic procedures and exercises.
- Educated patients on proper exercise techniques and safety protocols during rehabilitation sessions.
- Ensured cleanliness and organization of therapy areas, promoting a safe environment for patients and staff.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Assisted with reception duties like scheduling patients and completing follow up calls.
Floor and Pharmacy Sales Associate
Walgreens
11.2022 - 10.2023
- Assisted customers in locating and selecting over-the-counter medications and health products.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Maintained inventory levels by restocking shelves and organizing products according to store guidelines.
- Educated customers on proper medication usage and potential side effects to promote safe consumption.
- Collaborated with pharmacy team members to streamline operations and improve workflow efficiency.
- Trained new associates on store policies, procedures, and customer service standards for consistent performance.
Retail and Online Personal Shopper
Walmart
04.2021 - 05.2022
- Trained new team members on best practices for product selection and customer engagement techniques.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Education
High School Diploma -
Sweetwater High School
Sweetwater, TN05-2021
Skills
- Patient communication
- Hot and cold therapy
- Appointment scheduling
- Traction therapy
- Cleaning and sanitation
- Supply restocking
- Documentation accuracy
- Problem-solving
- Attention to detail
- Decision-making
- Team leadership
- Heavy lifting
Certification
- CPR & First Aid AED
- EMR
- Stop the Bleed
Timeline
Physical Therapy Technician
Premier Physical Therapy
04.2024 - Current
Floor and Pharmacy Sales Associate
Walgreens
11.2022 - 10.2023
Retail and Online Personal Shopper
Walmart
04.2021 - 05.2022
High School Diploma -
Sweetwater High School