Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lily Smallwood

Prattville,Alabama

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Firebirds Wood Fired Grill
08.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Hostess

Firebirds Wood Fired Grill
08.2021 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

To-Go Specialist

Firebirds Wood Fired Grill
08.2021 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Developed and implemented systems to track customer feedback and satisfaction.
  • Collaborated with internal departments to align marketing campaigns.

Education

High School Diploma -

Oakman High School
Oakman, AL
04.2020

Skills

  • NCR NeighborhoodPOS
  • Menu Item Recommendation
  • Wine and Liquor Service
  • Server Improvements
  • Hospitality Service Expertise
  • Monitoring
  • Complex Problem-Solving
  • Instructing

Certification

  • Karate Instructor Training - [2012-2015]

Timeline

Server

Firebirds Wood Fired Grill
08.2021 - Current

Hostess

Firebirds Wood Fired Grill
08.2021 - Current

To-Go Specialist

Firebirds Wood Fired Grill
08.2021 - Current

High School Diploma -

Oakman High School

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Lily Smallwood