Lily Svelmoe
Albuquerque
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Live-Out Nanny
N/A
Albuquerque
04.2024 - Current
- Supervised daily activities and routines for multiple children in home setting.
- Developed engaging educational and recreational activities to promote child development.
- Prepared healthy meals and snacks according to dietary preferences and restrictions.
- Established safe, nurturing environment to support emotional and social growth of children.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Performed light housekeeping duties related to childcare, such as washing dishes used by the kids or tidying up after them.
- Planned engaging activities like arts and crafts projects, outdoor games.
- Read stories to help foster language skills and imagination development.
- Ensured safety at all times while caring for multiple children simultaneously.
Pet Sitter
Rover
Castro Valley
10.2022 - 04.2024
- Provided daily care for pets including feeding, walking, and grooming.
- Maintained clean and safe environments for pets during visits.
- Developed positive relationships with pet owners through regular communication.
- Monitored pet health and behavior, reporting any concerns to owners.
- Administered medications as directed by pet owners or veterinarians.
- Adapted to different pet personalities and specific owner instructions effectively.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Delivered mail, newspapers, packages from the front porch to inside the home while caring for the pet.
Customer Service Representative
Corrales Teas and Chocolates
Corrales
11.2021 - 02.2022
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Contractor School
Albuquerque
02.2021 - 10.2021
- Assisted customers with inquiries about course offerings and registration processes.
- Provided support in resolving technical issues related to online learning platforms.
- Handled customer feedback to improve service quality and user experience.
- Collaborated with team members to streamline communication and service delivery.
- Educated customers on program details and benefits of contractor training courses.
- Facilitated follow-up communications to ensure customer satisfaction with services provided.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Liberal Arts And General Studies
Central New Mexico Community College
Albuquerque, NMSkills
- Computer skills
- Communication
- Friendly, positive attitude
- Active listening
- Training & Development
- People skills
References
References available upon request.
Timeline
Live-Out Nanny
N/A
04.2024 - Current
Pet Sitter
Rover
10.2022 - 04.2024
Customer Service Representative
Corrales Teas and Chocolates
11.2021 - 02.2022
Customer Service Representative
Contractor School
02.2021 - 10.2021
Liberal Arts And General Studies
Central New Mexico Community College