Lily Tang
Overview
3
3
years of professional experience
Work History
Check in Agent
SMS Cruise
07.2023 - Current
- Assisted in retrieving luggage
- Greeting all guest upon arrival
- Acquiring all documentation needed to board varying from each cruise line
- Prepared all documents for operating system for daily use
- Provide directional to each guest within the terminal
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences
Host
Beauty and Essex
05.2023 - 03.2024
- Greeted guests upon arrival and departure
- Memorize and seated guests according to intensive floorplan
- Made reservations according to time, date and party number, seating preference, as well as updating any changes made prior to reservation
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained side work such as menu upkeep and distribution, bathroom maintenance, restocking of office supplies
- Checked in and returned coats, as well as maintained full organization of coat closet
- Arranged and coordinated seating plans for each day of operation
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information
Marketing Intern
New York City Department for the Aging
07.2022 - 08.2022
- Collaborated with team members on projects
- Photographed and promoted senior centers associated with the department
- Designed logos, webpage layouts and color themes that related to the company
- Curated social media posts
- Traveled to senior centers to assist in daily activities ran there
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives
- Organized documents in chronological order
- Uploaded and edited video content for company main page
- Analyze data analytics for social media pages
- Created marketing plan launched by center
Event Assistant
Center for Student Engagement
01.2022 - 05.2022
- Responsible for recording number of attendees
- Promotion of all events
- Responsible for keeping up engagement of attendees with activities associated with event
- Responsible for preparing supplies daily
- Participated in pre-event planning meetings, providing input on event themes and strategies for success
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions
Education
Bachelor of Science in Visual Arts - Concentration in Graphic Design And Photography
State University of New York At New Paltz
New Paltz, NY05.2023
Skills
- Strong customer service communication
- Proficient in: Open Table, Resy
- Adobe suite: Photoshop, Illustrator, Lightroom, InDesign
- Microsoft Office: Word, Excel, PowerPoint, OneDrive
- Procreate
- Intensive knowledge in use of DSLR cameras
- Phone Etiquette
Timeline
Check in Agent
SMS Cruise
07.2023 - Current
Host
Beauty and Essex
05.2023 - 03.2024
Marketing Intern
New York City Department for the Aging
07.2022 - 08.2022
Event Assistant
Center for Student Engagement
01.2022 - 05.2022
Bachelor of Science in Visual Arts - Concentration in Graphic Design And Photography
State University of New York At New Paltz