Sabbah Barira
Queens
Summary
Passenger Service Agent with 1.5 years of experience at Swissport and 4 years in retail, delivering high-quality customer service in fast-paced environments. Skilled in airline systems (including Amadeus and DCS), problem-solving, and handling high-volume passenger operations efficiently. Strong background in accounting and business coursework, with a proven ability to manage transactions, resolve issues quickly, and support smooth day-to-day operations.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Check In Agent
Swissport
John F. Kennedy Airport
08.2023 - Current
- Processed passenger check-ins at Swissport and airline counters using Amadeus and Sabre, confirming travel documents and seat assignments to prevent boarding delays.
- Verified international travel documents and completed API data entry to comply with carrier and customs regulations.
- Upsold seat upgrades and priority boarding at the counter, logging transactions in the CRS and processing payments.
- Conducted front-line passenger briefings on boarding procedures and special-service requests to reduce gate congestion.
- Managed waitlist and standby lists during peak periods using airline reservation systems to maximize load factors.
- Processed baggage acceptance with weight and size verification, tagged luggage per airline standards to reduce mishandling.
- Applied Advance Passenger Information (API) procedures and entered data into airline systems to meet regulatory requirements.
- Handled special-service requests like wheelchair assistance and unaccompanied minors, arranging documentation and handoffs to ground staff.
Cashier, Assistant manager
VIM
Brooklyn
05.2022 - 05.2024
- Conducted end-of-day void and refund audits, reducing unauthorized refunds and chargebacks.
- Handled escalated customer payment issues, processed alternate payment methods and preserved customer satisfaction.
- Coordinated with stock team to reconcile scan errors at register, restored correct pricing for customers.
- Coached junior cashiers on fraud indicators and refund policy, reducing suspicious transactions at checkout.
- Implemented end-of-shift cash handling checklist for staff, tightened procedures around high-value transactions.
- Balanced multi-register tills during peak shifts, verified cash counts against bank slips before deposits.
Personal Caregiver
RCIL
01.2023 - 07.2023
Cashier
Telco
Brooklyn
05.2019 - 10.2021
- Handled customer returns and exchanges using store policy, reducing queue backups at register.
- Upsold add-on items at checkout through targeted prompts, increasing average transaction value modestly.
- Balanced opening and closing tills, prepared bank deposits, and documented variances for managers.
- Scanned barcode exceptions and corrected inventory codes in POS to prevent mispriced sales.
- Maintained clean, organized checkout area and restocked impulse displays to support store presentation.
- Processed 200+ daily transactions on POS terminals, reconciling cash drawer to zero discrepancy.
- Answered customer inquiries about pricing and promotions, resolving disputes and preserving sales.
Education
Associate - Business
Queensborough Community College
08.2023 - 04.2026
High School -
Grover Cleveland High School
Skills
- Excellent communication
- Interpersonal skills
- Strong organizational
- Multitasking abilities
- Proficient in customer service
- Sales techniques
- Compassionate care
- Patient-centered care approach
- Ability to work effectively in diverse environments
- Risk assessment
- Management
- Sales
- Cross-selling financial products
- Reporting
- Multitasking under pressure
- Payment processing
- Point of sale systems
- Customer relationship management
- Operational efficiency
- Team collaboration
- Attention to detail
- Adaptability
Languages
- Bengali
- Hindi
- Urdu
- English, Highly proficient
- Bengali, Native
- Hindi, Proficient
- Urdu, Proficient
Timeline
Associate - Business
Queensborough Community College
08.2023 - 04.2026
Check In Agent
Swissport
08.2023 - Current
Personal Caregiver
RCIL
01.2023 - 07.2023
Cashier, Assistant manager
VIM
05.2022 - 05.2024
Cashier
Telco
05.2019 - 10.2021
High School -
Grover Cleveland High School