Lily Tennant
San Diego,California
Summary
Experienced professional specializing in employee training and performance enhancement, driving productivity improvements. Strong analytical and communication skills foster team success in fast-paced settings. Focused on achieving business goals and increasing service value through innovative solutions. Ready to apply leadership and management expertise for significant organizational contributions.
Overview
5
5
years of professional experience
Work History
Trainer/Merchandise Cast Member
Walt Disney World Resort
Orlando, Florida
01.2025 - 01.2026
- Identified training needs in collaboration with management across multiple departments.
- Trained newly hired cast members to enhance productivity in key roles.
- Mentored new trainers on instructional techniques and best practices.
- Provided constructive feedback and positive reinforcement to maintain trainee motivation.
- Resolved participant issues promptly during training sessions.
- Explained goals and expectations clearly for all trainees.
Shift Leader
Rubios
San Diego, CA
10.2022 - 12.2024
- Provided guidance on how to handle difficult customer situations in a professional manner.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Performed administrative tasks such as data entry into POS system for tracking product sales and returns.
- Maintained a safe working environment by enforcing safety guidelines and conducting periodic inspections.
- Demonstrated proficiency in problem-solving techniques when addressing customer complaints or operational issues.
- Trained new employees in job duties, safety procedures, and company policies.
SUMMER INTERN
Penasquitos Lutheran Church
San Diego, CA
05.2023 - 08.2023
- Developed extensive knowledge of customer service principles and practices, including rapport building and conflict resolution.
- Managed social media accounts by creating content, responding to comments and questions, tracking analytics.
- Provided administrative support such as scheduling appointments, taking notes, preparing documents.
- Organized promotional events to increase brand awareness among target audiences.
MANAGER
Marco's Pizza
San Diego, USA
05.2021 - 09.2022
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Identified ways to improve efficiency in operations and implemented process changes.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
Associate of Business Administration -
Palomar Community College
San Diego, CA06-2027
HIGH SCHOOL DIPLOMA -
Mount Carmel High School
San Diego, CA06.2022
Skills
- Recreation leadership
- Work area maintenance
- Employee training
- Customer service
- Conflict resolution
- Problem solving
- Positive attitude
Extracurricular Activities
- Theater & Theater Tech for 4 years
- Homeless Outreaches
- Worked at Food Bank
- Summer Camp Counselor
- Crafty
Timeline
Trainer/Merchandise Cast Member
Walt Disney World Resort
01.2025 - 01.2026
SUMMER INTERN
Penasquitos Lutheran Church
05.2023 - 08.2023
Shift Leader
Rubios
10.2022 - 12.2024
MANAGER
Marco's Pizza
05.2021 - 09.2022
Associate of Business Administration -
Palomar Community College
HIGH SCHOOL DIPLOMA -
Mount Carmel High School