Lily Thoma
Gaithersburg,MD
Summary
Experienced with customer service and sales in golf pro shop environment. Utilizes strong organizational skills to manage inventory and ensure shop operations run smoothly. Reliable team member with focus on collaboration and achieving results. Skilled in sales, inventory management, and building customer relationships.
Overview
5
5
years of professional experience
Work History
Golf Pro Shop Assistant
Needwood Golf Course
05.2024 - Current
- Assisted customers with equipment selection and merchandise inquiries to enhance shopping experience.
- Supported daily operations by coordinating tee time bookings and managing scheduling systems.
- Processed sales transactions efficiently
- Completed the closing of registers at the end of the night ensuring all registers are balanced and all cash is accounted for and turned in nightly deposit.
- Developed relationships with regular patrons, enhancing customer loyalty and satisfaction levels.
Golf Pro Shop Assistant
University of Maryland Golf Course
08.2023 - 05.2024
- Implemented promotional displays, increasing visibility of seasonal merchandise and driving sales initiatives.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Supported smooth course operations during tournaments by checking in players, distributing scorecards, and overseeing starting times at the first tee box area as necessary.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
Pro Shop Staff
Little Bennett Golf Course
05.2023 - 09.2023
- Processed sales transactions efficiently using point-of-sale systems, enhancing customer service experience.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Completed the opening and closing of registers at making sure all registers are balanced and all cash is accounted for.
Cart Attendant
Blue Mash Golf Course
09.2020 - 08.2022
- Provided exceptional customer service to enhance guest experiences on the golf course.
- Operated and maintained golf carts, ensuring safe and efficient transportation for patrons.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
Education
Bachelors in Progress - Real Estate Development And Golf Course Management
University of Maryland, College Park
College Park, MD05-2026
Damascus Highschool
Damascus, MD06-2022
Skills
- Cash handling proficiency
- Reliability
- POS system operation
- Golf course etiquette
- Customer service
- Problem-solving
- Strong communication and interpersonal skills
Timeline
Golf Pro Shop Assistant
Needwood Golf Course
05.2024 - Current
Golf Pro Shop Assistant
University of Maryland Golf Course
08.2023 - 05.2024
Pro Shop Staff
Little Bennett Golf Course
05.2023 - 09.2023
Cart Attendant
Blue Mash Golf Course
09.2020 - 08.2022
Bachelors in Progress - Real Estate Development And Golf Course Management
University of Maryland, College Park
Damascus Highschool
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