Ayanna McMillan
Las Vegas,NV
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Desert Pines Golf Club. Skilled in POS system operation and adaptability, I excel in high-pressure environments, significantly improving service efficiency. My strong communication abilities and reliable nature contribute to team success and positive customer experiences.
Dedicated food service professional well-versed in food and beverage operations and guest services. Personable Dining Room Attendant with 8 years of experience in customer and guest service facing roles. Well-versed in food safety and food handling.
Overview
9
9
years of professional experience
Work History
Golf Pro Shop Assistant
Desert Pines Golf Club
Las Vegas, NV
08.2023 - Current
- Developed strong relationships with vendors to secure favorable pricing on merchandise orders while maintaining quality standards.
- Monitored inventory levels regularly to identify slow-moving items or reordering needs promptly, minimizing potential stockouts or overstock situations.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
Food and Beverage Server
Outback Steakhouse
Las Vegas, NV
08.2021 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
Assistant Food Runner
Outback Steakhouse
San Diego, CA
12.2018 - 07.2021
- Enhanced dining experience by promptly delivering dishes to customers and ensuring accurate order fulfillment.
- Supported optimal table turnover rates by quickly resetting tables after guests departed.
- Demonstrated knowledge of menu items when asked questions or making recommendations to enhance the guest''s dining experience further.
- Ensured timely food delivery for guest satisfaction, anticipating needs and working closely with kitchen staff.
Food and Beverage Server
Fuji Steakhouse & Sushi Bar
San Diego, CA
05.2019 - 02.2020
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
Food Runner
Brick Oven Pizza
Honolulu, HI
04.2015 - 06.2017
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Delivered correct food items to tables according to order documentation.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
No Degree - Social Work
Grossmont College
El Cajon, CAHigh School Diploma -
Kapolei High School
Kapolei, HI05.2015
Skills
- Golf product knowledge
- Adaptability and Resilience
- Cash handling proficiency
- Scheduling flexibility
- Merchandising Strategies
- POS System Operation
- Upselling strategies
- Honest and Dependable
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Multitasking Abilities
- Cash Handling
Timeline
Golf Pro Shop Assistant
Desert Pines Golf Club
08.2023 - Current
Food and Beverage Server
Outback Steakhouse
08.2021 - Current
Food and Beverage Server
Fuji Steakhouse & Sushi Bar
05.2019 - 02.2020
Assistant Food Runner
Outback Steakhouse
12.2018 - 07.2021
Food Runner
Brick Oven Pizza
04.2015 - 06.2017
No Degree - Social Work
Grossmont College
High School Diploma -
Kapolei High School